PSTN Switch-Off: Is Your Business Ready?

What is the PSTN Switch-Off?

After almost 150 years in operation, the Public Switched Telephone Network (PSTN) will be deactivated by British Telecom in 2027. This means that if your business phone system – and any connected technologies – have not moved away from analogue phone lines to a digital phone line by 2027, you’ll lose communications with your customers in an instant.

The fallout could be devastating, with your enterprise losing customers, profits and suffering irreparable reputational damage as you scramble to find a solution at the last minute.

Thankfully, there are various ways your company can stay on track, as thousands of others have already done – by embracing IP-based communication systems from reputable third-party providers, such as Elite Group. Speak to one of our experts today to find the best solution for your business.

Digital Transformation

When is the PSTN Switch-Off?

The PSTN Switch-Off is happening in January 2027, with an exact date yet to be confirmed.

By acting now and making the move to internet-based comms sooner rather than later, you’ll not only be well-prepared for the switch-off, but you’ll also be offering your employees the chance to explore a more efficient and productive way of working, thanks to the abundance of digital tools this technology facilitates.

On top of this, you’ll save a fortune by avoiding late price-hikes from providers seeking to take advantage of businesses who fear being left behind.

Zoom Solutions

Why is the PSTN Switch-Off Happening?

When the original copper wiring was first introduced, phone communication was much sparser than it is today. As time, technology, and population numbers progressed, these lines came under increasing strain. Today, in the age of high-speed internet and consistent connectivity, traditional voice services simply aren’t up to the task of serving the everyday needs of businesses and individuals.

By moving to alternatives like VoIP, your business will benefit from clearer, more concise communications across the board, as well as being able to engage with your customers in much more in-depth ways, thanks to advances such as Zoom CCaaS.

In this sense, what is undoubtedly an unavoidable decision for your business could also turn out to fuel customer and colleague communications, fostering productivity, both now and in the future.

Internal Communication

What Will be Affected by the PSTN Switch-Off?

Traditional phone services aren’t the only things that will cease to work if you don’t choose an alternative to analogue lines by 2027. You can also expect a lack of service if any of the following tools are connected to the same lines:

• Phone systems

• Outdated broadband setups

• Payment terminals

• Fax machines

• Alarm systems and security systems

• Door and gate entry systems

• Emergency lines in lifts

For more information on exactly how the PSTN Switch-off will impact your business – and how new digital technology can help you keep business-critical services active – speak to a member of the Elite Group team today.

Business Scaling