Elite Group Business Products and Services

UcaaS vs CCaaS

UcaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service) are both cloud-based communication platforms containing all the tools modern enterprises need to uphold strong communications. They’re also fully managed by third-party experts, taking responsibility away from busy IT staff.

While they both facilitate internal and external comms, the key difference between the two is that:

• UCaaS is more focused towards internal communications between colleagues and teams.

• CCaaS is more catered towards interactions with customers.

UCAAS CCAAS

Business Broadband Solutions vs Leased Lines

In a data-driven age where speed is everything, businesses require steady and reliable internet connections at all times if they hope to uphold cloud-based services and data-heavy applications. Business broadband options and leased lines are two popular solutions, ideal for different types of businesses:

• Business broadband options, similar to consumer broadband, suit businesses with less data-demanding needs, like emails or general web browsing. It’s also more affordable. 

• Leased Lines offer a dedicated, consistent connection between your business premises and the service provider’s network, for highly impressive symmetrical speeds at all times.

Leased Lines  Business Broadband

SOGEA Broadband vs Ultrafast Broadband

Two ideal technologies to help businesses avoid fallout from the PSTN switch-off, both SOGEA and Ultrafast broadband, negate the need for analogue phone lines while still delivering faster, more reliable internet, albeit in different ways:

• SOGEA utilises a mix of fibre optic cables running to the street cabinet and existing copper wiring from the cabinet to your business, typically offering 80mbps download speeds and 20mbps upload speeds.

• Ultrafast broadband utilised full fibre technology (FTTP) with no reliance on existing copper wiring whatsoever. Download speeds often exceed 300mbps. 

SOEGA  Ultrafast Broadband

Zoom Contact Centre vs Zoom Phone

Whether you’re exploring cloud telephony for the first time, or upgrading your existing services to incorporate a greater collection of tools, Zoom products offer an enticing solution. Zoom Phone is Zoom’s renowned VoIP communications solution, streamlining day-to-day internal communication for companies of all sizes. Zoom Contact Centre, on the other hand, is ideal for managing a high volume of customer interactions across numerous channels:

• Zoom Phone is a digital replacement for internal analogue phone connections.

• Zoom Contact Centre is an all-in-one cloud-based collection of customer-focused contact tools.

Zoom Contact Centre  Zoom Phone

SD-WAN vs MPLS WAN

Wide Area Networks (WANs) have been a staple of business connectivity for decades, linking separate locations, allowing colleagues to access shared resources like apps, servers and data. Today, WAN has evolved into two primary services: SD-WAN and MPLS-WAN. One is ‘Software-Defined Wide Area Network’, and the other is ‘Multiprotocol Label Switching.’ Though they serve the same purpose, they achieve their uses very differently:

• SD-WAN delivers and manages traffic with software, creating virtual lines that intelligently direct data.
• MPLS-WAN is hardware-based, delivering a private and secure ‘tunnel’ for businesses by assigning data packets at the point of entry.

SD-WAN vs MPLS-WAN

Cloud Phone Systems vs ISDN Phone Systems

Voice communications have been powered in the UK by ISDN (Integrated Services Digital Network) for decades, running along copper wiring. However, businesses seeking to embrace more efficient and streamlined ways of communicating have been turning to cloud phone systems in droves:

• ISDN phone systems will become obsolete when the PSTN switch-off goes into effect in 2027.

• Cloud phone systems are powered via VoIP and an internet connection, so will remain unaffected. 

Cloud Phone Systems  IDSN Phone Systems