Elite Group Business Products and Services

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“name”: “UCaaS vs CCaaS”,
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“@type”: “Service”,
“name”: “UCaaS (Unified Communications as a Service)”,
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{“@type”:”PropertyValue”,”name”:”Main Purpose”,”value”:”Internal collaboration and communication for employees.”},
{“@type”:”PropertyValue”,”name”:”Who Uses It”,”value”:”Everyone in the company; all-in-one internal solution.”},
{“@type”:”PropertyValue”,”name”:”Core Tools”,”value”:”VoIP, video conferencing, instant messaging, file and screen sharing.”},
{“@type”:”PropertyValue”,”name”:”Complexity”,”value”:”Generally simpler; fast, out-of-the-box deployment.”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”Priced per user per month; typically more affordable.”},
{“@type”:”PropertyValue”,”name”:”Main Benefit”,”value”:”Improves employee productivity and teamwork.”}
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“name”: “CCaaS (Contact Centre as a Service)”,
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{“@type”:”PropertyValue”,”name”:”Main Purpose”,”value”:”Manage and improve external customer interactions.”},
{“@type”:”PropertyValue”,”name”:”Who Uses It”,”value”:”Customer-facing agents in service or sales teams.”},
{“@type”:”PropertyValue”,”name”:”Core Tools”,”value”:”Advanced call routing/queues, IVR, analytics & reporting, CRM integration.”},
{“@type”:”PropertyValue”,”name”:”Complexity”,”value”:”More complex and customisable; integrations and training required.”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”Priced per agent per month; extra costs for advanced features.”},
{“@type”:”PropertyValue”,”name”:”Main Benefit”,”value”:”Improves customer experience with faster, smarter, personalised support.”}
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{“@type”:”PropertyValue”,”name”:”Technology”,”value”:”Virtual and software-based.”},
{“@type”:”PropertyValue”,”name”:”Connectivity”,”value”:”Leverages any mix of links (broadband, 5G/LTE, MPLS).”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”More cost-effective via cheaper internet connections.”},
{“@type”:”PropertyValue”,”name”:”Flexibility”,”value”:”Highly flexible and scalable; sites added quickly.”},
{“@type”:”PropertyValue”,”name”:”Performance”,”value”:”Dynamic routing; uses multiple paths to avoid congestion.”},
{“@type”:”PropertyValue”,”name”:”Security”,”value”:”Built-in features incl. encrypted tunnels; cloud/remote friendly.”},
{“@type”:”PropertyValue”,”name”:”Best For”,”value”:”Businesses needing flexibility, scalability, and cost optimisation.”}
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“@type”: “Service”,
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{“@type”:”PropertyValue”,”name”:”Connectivity”,”value”:”Single, private, dedicated circuit.”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”Expensive due to dedicated infrastructure and contracts.”},
{“@type”:”PropertyValue”,”name”:”Flexibility”,”value”:”Less flexible; expansion needs new circuits.”},
{“@type”:”PropertyValue”,”name”:”Performance”,”value”:”Static, predictable routing with guaranteed QoS.”},
{“@type”:”PropertyValue”,”name”:”Security”,”value”:”Private connection; encryption not built-in by default.”},
{“@type”:”PropertyValue”,”name”:”Best For”,”value”:”Organisations prioritising predictable, low-latency performance.”}
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{“@type”:”PropertyValue”,”name”:”Connection Type”,”value”:”Dedicated, uncontended private line.”},
{“@type”:”PropertyValue”,”name”:”Speed”,”value”:”Symmetrical; upload and download guaranteed by contract.”},
{“@type”:”PropertyValue”,”name”:”Reliability”,”value”:”Guaranteed with strict SLA (99.9%+ uptime) and rapid fix times.”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”Expensive due to dedicated infrastructure and premium support.”},
{“@type”:”PropertyValue”,”name”:”Ideal For”,”value”:”Mission-critical internet needs (contact centres, e-commerce, heavy cloud).”}
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“@type”: “Service”,
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{“@type”:”PropertyValue”,”name”:”Speed”,”value”:”Asymmetrical; download much faster than upload; not guaranteed.”},
{“@type”:”PropertyValue”,”name”:”Reliability”,”value”:”Best-effort; no SLA; slower repair times.”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”Affordable; uses shared infrastructure.”},
{“@type”:”PropertyValue”,”name”:”Ideal For”,”value”:”Small businesses/home offices with lighter needs.”}
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{“@type”:”PropertyValue”,”name”:”Technology Type”,”value”:”Single Order Generic Ethernet Access; FTTC replacement without phone line.”},
{“@type”:”PropertyValue”,”name”:”Infrastructure”,”value”:”Fibre to cabinet; copper from cabinet to premises.”},
{“@type”:”PropertyValue”,”name”:”Typical Speed”,”value”:”Up to 80 Mbps down / 20 Mbps up; distance from cabinet matters.”},
{“@type”:”PropertyValue”,”name”:”Reliability”,”value”:”Reliable but copper is susceptible to interference.”},
{“@type”:”PropertyValue”,”name”:”Symmetry”,”value”:”Asymmetrical; download faster than upload.”},
{“@type”:”PropertyValue”,”name”:”Availability”,”value”:”Widespread across the UK.”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”Generally more affordable using existing copper.”}
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“@type”: “Service”,
“name”: “Ultrafast Broadband (Full Fibre/FTTP)”,
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{“@type”:”PropertyValue”,”name”:”Technology Type”,”value”:”Full Fibre to the Premises (FTTP).”},
{“@type”:”PropertyValue”,”name”:”Infrastructure”,”value”:”Pure fibre from exchange to premises, no copper.”},
{“@type”:”PropertyValue”,”name”:”Typical Speed”,”value”:”~300 Mbps to 1 Gbps or more; not distance-dependent.”},
{“@type”:”PropertyValue”,”name”:”Reliability”,”value”:”Extremely reliable; weather/electrical interference resistant.”},
{“@type”:”PropertyValue”,”name”:”Symmetry”,”value”:”Often symmetrical; equal upload and download.”},
{“@type”:”PropertyValue”,”name”:”Availability”,”value”:”Expanding rapidly as part of full-fibre rollout.”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”More expensive due to full-fibre installation.”}
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{“@type”:”PropertyValue”,”name”:”Core Tools”,”value”:”VoIP, video conferencing, messaging, file/screen sharing.”},
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{“@type”:”PropertyValue”,”name”:”Main Benefit”,”value”:”Improves employee productivity.”}
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{“@type”:”PropertyValue”,”name”:”Complexity”,”value”:”More complex; integration and training required.”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”Per agent per month; extras for advanced features.”},
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{“@type”:”PropertyValue”,”name”:”Technology”,”value”:”Physical, digital circuits.”},
{“@type”:”PropertyValue”,”name”:”Infrastructure”,”value”:”On-site PBX hardware and copper lines.”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”High upfront hardware and line rental fees.”},
{“@type”:”PropertyValue”,”name”:”Flexibility”,”value”:”Rigid; hard to add users or support remote work.”},
{“@type”:”PropertyValue”,”name”:”Features”,”value”:”Limited to standard call features.”},
{“@type”:”PropertyValue”,”name”:”Future”,”value”:”Obsolete; underlying network is being switched off.”}
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“@type”: “Service”,
“name”: “Cloud Phone System”,
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{“@type”:”PropertyValue”,”name”:”Technology”,”value”:”Internet/VoIP-based.”},
{“@type”:”PropertyValue”,”name”:”Infrastructure”,”value”:”Hosted in the cloud; handsets connect via internet.”},
{“@type”:”PropertyValue”,”name”:”Cost”,”value”:”Low or no upfront; predictable per-user monthly fee.”},
{“@type”:”PropertyValue”,”name”:”Flexibility”,”value”:”Highly flexible; add/remove users instantly, anywhere.”},
{“@type”:”PropertyValue”,”name”:”Features”,”value”:”Rich features: video, chat, CRM integration, mobile apps.”},
{“@type”:”PropertyValue”,”name”:”Future”,”value”:”Future-proof; standard for modern business telephony.”}
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