What is IoT and what does it mean for your business?
We’re going to explore how IoT is transforming industries across the UK, and how...
Which XCaaS Service is Right For Your Needs?
Large businesses with hundreds or thousands of eager customers need to have an effective and in-depth communications system – for both internal and external communications – if they wish to serve their customers and their colleagues as thoroughly as possible. Without a company-wide communications system in place that’s easy to use and easy to expand, companies face the threat of mismanaged communications, communication loopholes and lost productivity – all of which can result in serious financial losses for businesses as they begin to lose customers due to seemingly ineffective practices.
At Elite Group, we’ve partnered with two of the biggest and best unified communication providers in the world – 8×8 and Mitel – to offer their products to businesses eager to perfect their communications. But which is right for your business?
What is 8×8 XCaaS?
One of the premier communications technology companies today, 8×8 has emerged as a force to be reckoned with in the business communications space. With over 3 million business users worldwide taking advantage of its various communications solutions – including fast food powerhouse McDonald’s – 8×8 is trusted and consistently touted by many as the go-to provider of large-scale communications solutions. Plus, with over 35 highly secure data centres scattered across the globe and 24/7 support, it’s no wonder they’re so revered in the industry.
The 8×8 eXperience Communications platform gives team members at all levels of a business the tools they need to communicate with customers and each other through a single cloud-based application that was designed with a user-friendly interface. A simple, easy-to-grasp interface combined with powerful integration capabilities makes the 8×8 XCaaS platform the ideal choice for businesses everywhere – from growing businesses to large multinational corporations, adhering to industry standards for security and scalability.
What are the features and benefits of 8×8 XCaaS?
Along with the reliable communication tools featured in the most effective CCaaS and UCaaS systems, 8×8 users can also benefit from:
What is Mitel MiVoice Business?
Another tremendously popular communications provider, Mitel has been around as a company for 50 years and has grown and evolved alongside new and emerging technologies. Today, they are ranked as one of the top 3 business communications providers globally, with 35 million customers across 100 countries. They are the provider of choice for various businesses and establishments, including Liverpool University and North Yorkshire County Council, to name but a few.
The Mitel MiVoice Business platform also offers users a flexible and easy-to-use communications platform, incorporating the best UCaaS features, while also delivering a huge list of features that make it an ideal choice for businesses seeking something slightly different. Especially those managing remote teams. Op top of this, Mitel offers integration with Google Workspace that ensures that businesses can enhance their communications while leveraging familiar tools for email, calendar management, and documents.
What are the features and benefits of MiVoice Business?
Which Omnichannel Communication Solution is Best For My Business?
While both the 8×8 XCaaS and Mitel MiVoice Business systems offer enticing features and benefits that would make them both a fantastic choice for many businesses, the key difference between the two – and potentially the deciding factor – is the difference in deployment model. While 8×8 boasts an impressive and widely used cloud-based platform, Mitel also emphasises giving businesses the option to host their phone system on-site, along with their various payment options. So, if you are seeking a well-reviewed, all-around communications and contact centre solution for your business, 8×8 will serve you well, all from one platform. However, if you value versatility in your communications and the option to house your systems on your premises, without sacrificing good features and benefits, a Mitel MiVoice business solution may be best for your business needs.
Why Choose Elite?
If the above benefits and features sound like they would make a welcome addition to your business’s current communications efforts, speak to us at Elite Group. As trusted partners of both 8×8 and Mitel, we are relied upon by both companies to offer their services to businesses everywhere. With over two decades of experience delivering business technology solutions to satisfied customers – both large and small – we are ideally positioned to assist your business in its communications and help you best utilise the available tools, so you can improve your prospects, reach new customers and boost company revenue. Our team of highly trained, experienced and accredited product specialists is on hand to answer any questions you may have, ensuring you make the correct decision for your business the first time around. Dedicated account management is also available, making sure your chosen solution is always fit for purpose. Plus, our reliable support is available to answer queries, deal with technical issues and help you maximise your solutions to their fullest. If you have any questions about the above products or questions about our services in general, speak with an Elite expert today. Looking for an internet telephony service provider you can trust to manage your VoIP communications? Call Elite Group today on 0344 875 8880 or fill out our contact form here, and one of our specialists will be in touch soon.
