As an official 8×8 resell partner, Elite Group makes it easy to switch to cloud communications. From smooth deployment to ongoing support, we ensure your team collaborates efficiently and provides excellent customer experiences on a reliable cloud platform:

  • Unified Communications: The Elite Group and 8×8 partnership offers a single, unified platform for all communications
  • XCaaS Power: Use the 8×8 eXperience Communications as a Service (XCaaS) platform, combining unified communications and contact centre solutions

  • Expert Local Support: Combine 8×8’s world-class platform with Elite Group’s trusted, local, and award-winning support

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Elite Group has announced a new brand partnership with IP communications provider 8x8.

Why Choose Elite Group for 8×8 Solution?

Elite Group adds value to your 8×8 deployment, combining technical expertise with local support and strategic guidance. We offer:

  • Certified 8×8 experts to manage deployment and setup
  • Proactive UK-based support, ensuring fast response times

  • Simplified licensing, billing and ongoing account management
  • Regular account reviews to optimise your communication solutions

 

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The Power of 8×8 XCaaS

8×8 XCaaS unites UCaaS and CCaaS, providing a single platform to manage both internal and customer communications. Key features include:

  • Integration of contact centre and unified communications in one platform

  • Voice, video conferencing, team messaging, and advanced contact centre features

  • Secure, reliable network with global coverage
  • Easy-to-use desktop and mobile apps for teams on the move
8x8 XCaaS

Transform Your Customer Experience (CX)

Help your team deliver great customer service through intelligent, omnichannel communications. With 8×8 XCaaS, you can:

Give agents a full view of the customer journey.

Utilise smart routing to connect customers to the right expert

Access real-time analytics and reporting

Provide omnichannel support (voice, chat, SMS, etc.)

Effortless Implementation and Future-Proofing

Migration and installation can seem daunting, but Elite Group’s experts are experienced at getting new tools up and running with minimal disruption:

  • Our proven process reduces downtime
  • Dedicated training ensures quick user adoption
  • Scalability to grow with your business
  • Commitment to security and compliance

You can also onboard 8×8 XCaaS alongside Microsoft Teams

Ready to Unify Your Customer and Business Communications with 8×8?

If you’re ready to boost employee productivity and customer engagement, 8×8 XCaaS is the right platform for you.

As an approved 8×8 partner, Elite Group is here to make the transition quick and easy. We handle the difficulties, so you can focus on serving clients and building long-term relationships, while enjoying your new tools to the fullest.

Interested? Fill out our contact form, and we’ll reach out shortly.

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    8×8 – Frequently Asked Questions

    How long does the migration process to 8x8 usually take?

    The time depends on the size and complexity of your business. However, our team is fully equipped to help transition smoothly while keeping everything on track. Our proven process minimises downtime, so you can keep things running. For more details, talk to an Elite Group expert today.

    Is 8x8 XCaaS suitable for businesses with remote or global teams?

    Yes! Because it’s cloud-based, the 8×8 XCaaS platform can be accessed from anywhere. Whether your team is spread across multiple buildings or countries, everyone can access the same data. All you need is a suitable device and an internet connection.

    What’s the difference between UCaaS and CCaaS, and do I need both?

    UCaaS (Unified Communications as a Service) includes tools for internal collaboration, like voice, video, and chat. CCaaS (Contact Centre as a Service) handles customer interactions and enhances contact centre capabilities. The great thing about 8×8 XCaaS is that it combines both, making it the ultimate all-in-one solution.

    What support and SLAs are available?

     When you choose 8×8 XCaaS with Elite Group, you’ll enjoy:

    • UK-based support.
    • Proactive monitoring to ensure everything works smoothly.
    • Fast response times, with an average reply in under five minutes.
    • Strategic advice to help you get the most out of your new cloud solutions.

    8×8 Related Links:

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