What is Mitel Unified Communications?

Mitel Unified Communications (UC) acts as the central hub for every conversation your business has. Instead of juggling separate tools for calls, video, instant messaging and file sharing, you bring them all together in a single, easy-to-use cloud-based platform.

Connect colleagues, customers and partners seamlessly, whether they’re in the office, working from home, or out in the field. Mitel UC includes:

  • Voice, video and messaging in one interface
  • Federated presence and mobility
  • Fully secure and compliant environments
  • AI-assisted collaboration tools
  • Scalable across every site, every team
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Flexible Deployment: Cloud, On-Premises & Hybrid

Instead of an out-of-the-box solution, Elite Group works with your team to design a communications infrastructure that fits your business, your infrastructure and your goals. We’ll review your requirements and recommend the right deployment for you – whether that’s cloud, on-premises or a hybrid of the two, all as part of your package.

  • Public and private cloud options
  • On-premises deployment
  • Hybrid by design
  • No vendor lock-in
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Mitel for Hybrid Working

Hybrid collaboration solutions are essential in today’s world. Whether you’re connecting to colleagues working from home or in the field, or speaking with partners across various locations, you can do it all from one intuitive, reliable digital platform. Mitel keeps your team connected across every device (laptop, tablet, mobile, desktop), so you never feel restricted in your day-to-day activities and enjoy seamless collaboration from wherever you happen to be.

  • Audio, web and video conferencing
  • Team messaging and file sharing
  • Mobility across desktop and mobile
  • Microsoft Teams interoperability
EXPLORE MITEL FOR HYBRID WORK (opens in new tab)

Mitel UC: Security, Resilience & Governance

Smooth business communications are critical, and downtime is not an option. Mitel is built for continuity, with resilient architecture, baked-in security tools and centralised governance that applies consistent policies across every channel. Your organisation stays connected, compliant and in control, whatever the circumstances.

  • Carrier-grade resilience
  • Centralised security policies
  • Audit trails and governance
  • GDPR-aligned compliance
  • AI-assisted efficiency
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Cyber Security: Safeguarding Your Business in a Digital Battleground

Why Choose Mitel from Approved Partners?

Onboarding a new communications platform can represent a massive change in your business, and make integral changes to the way your team works. But by choosing Mitel via an approved partner (like Elite Group), you can take a step back from all the stress of the process and leave it in the hands of trusted, trained professionals. That way, your team will be able to take advantage of your new technology much faster, for more desirable results.

Whether you’re looking at Mitel as an addition to your existing comms setup, or a complete replacement for the tools you currently have in-house, Elite Group is here to help enhance your operations, boost collaboration and, ultimately, save you money. Chat with one of our experts today.

SPEAK TO AN EXPERT (opens in new tab)
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Choose Elite Group to Deploy Mitel in Your Business

As a trusted Mitel partner, you’ll be in safe hands when installing Mitel UC in your business with Elite Group. With years of experience helping businesses just like yours maximise their connectivity and communication efforts, and a team of industry specialists with respected accreditations, we’ll ensure your Mitel tools are fit for purpose as you move into the future.

  • Mitel-accredited specialists
  • Industry-accredited partnerships
  • Dedicated account management
  • Rapid support

Don’t put all the pressure on your internal IT staff to onboard the right UC platform for you – let the experts take care of it. Speak with our staff now.

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    Mitel Unified Communications – Frequently Asked Questions

    What is Mitel Communications and how is it different from a standard phone system?

    If you’re not familiar with Unified Communications in general, here’s an easy way to think of it:

    • A standard phone system handles voice calls only, and often little else.
    • Mitel Unified Communications brings voice, video, messaging, file sharing and more into one platform that’s accessible from virtually any digital device.

    It’s not a single tool; it’s a combination of multiple communications channels that your business likely already uses every day. But instead of jumping between different devices and applications, you can find everything you need all in one place, for ultimate convenience.

    Mitel Unified Communications and collaboration are the perfect combination to boost your operational efficiency. Because they help streamline customer comms as well, they’re incredibly useful in raising customer engagement, too, reducing wait times, accidental transfers and similar issues.

    Can Mitel be deployed in the cloud, or does it need to be on-premises?

    Both! Mitel supports public cloud, private cloud, on-premises and hybrid deployments, so you can choose the model that suits your business.

    This flexibility is especially valuable if you have legacy systems or regulatory constraints, because it lets you modernise at your own pace without giving up control.

    As an accredited Mitel partner, Elite Group will assess your requirements and recommend the right approach, so your platform fits both your current infrastructure and your long-term plans.

    Does Mitel work with Microsoft Teams?

    Absolutely. Mitel offers native and hybrid integrations that let Microsoft Teams coexist with enterprise voice, solving a very common headache: your teams already rely on Teams for chat and meetings, but need reliable, feature-rich business calling behind it.

    Instead of forcing a choice between the two, Mitel lets Teams and your voice platform work side by side. Your people can keep the familiar tools they use every day, while gaining the call quality and control that Mitel provides.

    How many users can I deploy Mitel across?

    As many as you like. There’s no final figure on the number of users you can support with Mitel. Start with a handful of people in one office and expand to multiple offices of hundreds (or even thousands) as you scale up.

    Because Mitel is managed centrally, scaling up is just a matter of matching your licensing agreement with your infrastructure. Speak with an Elite Group expert today to learn more.

    Is Mitel UC suitable for my industry?

    Certainly a lot. Mitel is widely used across sectors with complex or demanding requirements, including healthcare, education, manufacturing, government and multi-site enterprises.

    Its open platform and proven integrations support sector-specific workflows, compliance obligations and performance demands, making it a strong fit for regulated and time-sensitive deployments.

    Whatever your industry, Elite Group will help you craft your comms around the way your business actually works, instead of needing to adapt to the technology.

    What support will I receive from Elite Group?

    As an accredited Mitel Partner, Elite Group provides design, implementation and ongoing support for your platform.

    You’ll benefit from dedicated account management, professional services and rapid response times, so any issues are dealt with quickly, and your communications keep running as they should.

    We work closely with you to make sure your platform is configured correctly, adopted smoothly across your teams, and maintained reliably for the long term, adapting as your business continues to grow.

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