“The Elite team is very professional. If you go to them with an issue, the team looks around the problem, works out what the business needs and comes up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Feature-rich Versatile Office Phone Systems
With a hosted telephony solution from our Gamma, your team have access to everything they need to communicate, collaborate and complete their duties efficiently.
Alongside typical call management features you would expect from standard PBX telephony, Gamma offers extra services, such as:
- Call recording
- Auto-attendant
- Desktop assistant
- Hunt Groups
- Disaster-recovery options
- End-user profiling
Customise Your Experience with Extra Features
In addition to the wealth of features included within your package, you also have access to a variety of bolt-ons for a more specialised solution that meets every requirement.
From call centre capabilities to CRM integration to UCaaS, which provides voice, video, presence, messaging, audio and video conferencing and collaboration tools in one platform and more. You can level up your business phone system, so your team is more productive than ever before and your customers receive the best experience possible.
Key Features
A Gamma communications solution provides all the features you need to provide outstanding service for your customers.
Case Study – Chantelle Lighting
Bespoke, decorative lighting manufacturer, Chantelle Lighting, were looking for a connectivity solution that enabled them to move their business-critical applications away from their on-premise server and transfer their communications to the cloud. Watch this short clip to see how a resilient, leased lines solution from Elite enabled Chantelle Lighting to achieve these objectives.
Business Benefits
Transform your business communications securely and efficiently with a Mitel on-premise phone system from Elite.
Tailor-Made
With an array of features, you have access to a phone system that is customised to your specific needs.
Call Management
With services, like call recording, auto-attendant, disaster recovery and hunt groups, you have everything you need to ensure you are always there for your customers.
Expert Support
From installation and training to complete front-line support and ongoing maintenance , you can take advantage of high-level support, so you can get the most out of your solution without the stress.
Collaboration
A Gamma communications solution enables your team to collaborate effectively to provide the best experience for your customers.
Future Proof
A versatile solution that is capable of scaling and evolving with your business, so it is always fit for purpose.
Elite Green Certified Partner
We are dedicated to partnering with providers who share our aim of working towards a more sustainable future.
Gamma have been certified CarbonNeutral® for since 2006 and are dedicated to becoming a carbon net-zero business by 2041 and have pledged to become a carbon net-zero business by 2042 and have committed to a range of projects and initiatives to preserve the planet’s resources and reduce carbon emissions.
Partnering with Gamma contributes to our commitment of becoming a sustainable company.
Your Experience is Our Priority
Customer Ratings
93%
Of customers rated our service as either good or excellent
Customer Satisfaction
95%
Above the industry average CSAT Score
Response Time
5 mins
You can rely on a quick answer to your support request
Customer Reviews
“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
Speak to Us Today
Are you ready to take your business communications to the next level? Submit and enquiry form today and one of our friendly, independent advisors will contact you at the earliest opportunity.
Frequently Asked Questions
Can my employees work from anywhere?
Horizon Contact from Gamma is cloud-based, which means that users can log into any device and work anytime from any location.
Can I record my business's calls?
Yes, with Horizon Contact, you can choose if you want to record inbound, outbound or internal calls to improve your customer services and identify training opportunities.
Is Gamma secure and reliable?
Yes. Gamma have built an architecture that will deliver at least a 99.99% uptime SLA. Built across four Gamma data centres, this distributed architecture means loss of a single site will not impact your service.
