“The Elite team is very professional. If you go to them with an issue, the team looks around the problem, works out what the business needs and comes up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Improve Your Customer Service with a Freephone Business Number
In a competitive market, the businesses that are easiest to reach win more customers. Research consistently shows that call costs are one of the most common reasons potential customers choose not to pick up the phone, and every unanswered query is a missed opportunity.
An 0800 or 0808 freephone number removes that barrier entirely. Calls to these phone numbers are completely free for the caller from any UK landline or mobile, making it easier for customers to reach you, easier for your team to handle more enquiries, and easier for your business to compete with larger, more established players in your sector.
Professional Business Phone Numbers with Unbeatable Support
Freephone numbers are particularly powerful in marketing. When you are running a campaign across print, outdoor, radio or digital, an 0800 number signals immediately to the audience that calling costs them nothing, which directly increases response rates.
Better still, you can assign different freephone numbers to different campaigns and track exactly which activity is driving calls. That means real data on what is working, and a clearer picture of where your marketing budget is having the most impact.
Key Features
Have phones ringing off the hook with a memorable freephone number.
Case Study – Chantelle Lighting
Bespoke, decorative lighting manufacturer, Chantelle Lighting, were looking for a connectivity solution that enabled them to move their business-critical applications away from their on-premise server and transfer their communications to the cloud. Watch this short clip to see how a resilient, leased lines solution from Elite enabled Chantelle Lighting to achieve these objectives.
Business Benefits
Increase Sales
When calling is free, more people call. Removing the cost barrier increases the volume of inbound enquiries and gives your sales team more opportunities to convert.
Compete with Larger Businesses
A freephone number puts your business in the same bracket as household names. For customers who judge credibility by how easy a company is to reach, that first impression carries real weight.
Power Up Marketing Campaigns
Run multiple freephone numbers across different campaigns and measure exactly which channels are bringing people to the phone. Clearer attribution means smarter decisions about where your budget goes next.
Business Continuity
A disruption on-site does not have to mean missed calls. Pre-configured divert rules kick in automatically, keeping your lines open and your customers connected without any manual intervention.
Make Every Customer Feel Valued
Covering the cost of the call is a practical gesture that customers notice. It communicates that your business prioritises their experience from the very first point of contact, before anyone has even said hello.
Elite Green Certified Partner
At Elite Group, sustainability is a factor in every partnership we form. That’s why we work with Gamma, who have held CarbonNeutral® certification since 2006 and is committed to reaching net zero by 2042.
By choosing Elite Group for your freephone number, you are working with a provider that takes its environmental responsibilities seriously and partners with suppliers who do the same.
Your Experience is Our Priority
Customer Ratings
93%
Of customers rated our service as either good or excellent
Customer Satisfaction
95%
Above the industry average CSAT Score
Response Time
5 mins
You can rely on a quick answer to your support request
Customer Reviews
“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
Why Choose Us?
Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.
Looking for a Bespoke Telephone Number?
Whether you’re looking to get the ball rolling with a bespoke phone number from Elite or you’re in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch.
Frequently Asked Questions
Are freephone numbers free to the calling party from all networks?
Yes. Since July 2015, calls to 0800 and 0808 numbers have been free to the caller from all UK networks, including mobile. This was not always the case – prior to that date, calls from mobiles could incur a charge – so it is worth making clear to customers that calling your freephone number will never cost them anything, regardless of which network or device they are calling from.
What are 0800 & 0808 numbers?
0800 and 0808 are UK freephone number ranges, meaning the cost of the call is absorbed by the business receiving it rather than the person making it. They carry no geographic association, are free to call from any UK landline or mobile, and are widely recognised by consumers as a signal that a business is accessible and customer-focused.
Why do I need an 0800 number?
An 0800 number removes one of the most common barriers to customer contact – the cost of making a call. Businesses that make it completely free for customers to get in touch consistently see higher inbound enquiry volumes, stronger customer satisfaction scores and a more professional brand perception. They are particularly effective for sales and customer service lines, and for businesses running marketing campaigns where response rate is a key metric.
Can I port my existing 0800 number to Elite?
Yes. If you already have an 0800 or 0808 number, you can transfer it to Elite Group without changing the number your customers already know. Our dedicated porting team will manage the process end-to-end, handle the required documentation and keep disruption to an absolute minimum throughout the transfer.
What is the difference between 0800 and 0808 numbers?
Both ranges are freephone numbers and cost the caller nothing. The primary difference is availability. 0800 is the more established and widely recognised range, while 0808 was introduced to meet demand as 0800 numbers became scarcer. Both are equally valid for business use and carry the same free-to-call status across all UK networks.
Who pays for calls to freephone numbers?
The business receiving the call covers the cost, not the caller. This means your customers can reach you at no charge from any UK landline or mobile, while you pay for inbound calls as part of your service plan. For most businesses, the increase in call volumes and enquiries more than offsets the cost of absorbing the calls.
Can I use an 0800 number with my existing phone system?
In most cases, yes. Freephone numbers can be routed to virtually any existing telephony setup, including VoIP systems, cloud-based platforms and traditional PBX infrastructure. Our team will assess your current setup and confirm compatibility before any changes are made, so there are no surprises during onboarding.
How does call tracking work with freephone numbers?
You can assign different 0800 or 0808 numbers to different marketing campaigns, channels or regions and track exactly how many calls each one generates. Combined with our real-time call analytics, this gives you a clear picture of which activity is driving inbound enquiries, allowing you to make more informed decisions about where your marketing budget is best spent.
