“The Elite team is very professional. If you go to them with an issue, the team looks around the problem, works out what the business needs and comes up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
High Quality Phone Lines for Added Flexibility and Resilience
Elite provide a range of complimentary products and services to run alongside your calls and lines. We have built strong relationships with some of the UK’s largest providers, meaning we can cut across the market to offer you the best, most suitable solutions.
Professional, Tailored Professional Business Phone Lines
We’re Here to Help You Improve Your Communications
Whether you’re an expanding company or an established business, Elite has the scalable solutions designed to meet your needs.
Our specialists take the time to identify the needs of your business and find the best business telephony solution to meet those needs.
*Calls and lines, as we currently know them will change over the coming years, as a part of the 2027 Openreach PSTN shutdown. All existing analogue and ISDN services will be end of life between December 2022 and December 2027, making space for new and exciting IP services, such as SIP and hosted telephony. Elite can provide you with consultancy on when to migrate and what new product is best for your business.
Our Business Calls and Lines Packages
Our business call packages streamline day-to-day operations while lowering your overheads and allow you to respond quickly to an evolving business landscape.
Packages work over analogue and ISDN lines, giving you the flexibility to capitalise on a range of features across all line types with new sites easily added and services extended as your business grows.
Business Benefits
Quick and Easy Installation
Reduce disruption to your business with an Elite installation. We even deliver out of hours support to ensure install occurs at a time that suits you.
Expert Support
With our dedicated support team and your own personal account manager and customer services representative, you’ll always have the support you need.
Partnerships with Leading Carriers
Benefit commercially from Elite’s close relationships with leading UK and international telecoms carriers.
One Stop For All Communications
Simplify processes by acquiring all of your communication and IT services from a single, industry-leading provider.
Easy Cost Management
Access easy-to-read monthly bills via our secure, online billing portal.
Elite Green Certified Partners
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Our calls & lines partners’ efforts to reduce their impact on the environment contributes to our ability to operate in a more sustainable way.
Your Experience is Our Priority
Customer Ratings
93%
Of customers rated our service as either good or excellent.
Customer Satisfaction
95%
Above the industry average CSAT Score.
Response Time
5 mins
You can rely on a quick answer to your support request.
Why Choose Us?
Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.
Customer Reviews
“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
“We currently deal direct with EE and O2, as well as Elite, but we were keen to work with just one supplier to simplify things. Out of the companies we currently deal with, it made sense to make Elite our preferred supplier, because with them we get one dedicated account manager who will always get back to use about our queries very quickly. It also means we will be able to view all of our bills online in one place, making it much simpler to keep track of our spending.”
“One of the main reasons I recommend Elite Group is their commitment to delivering world-class customer experiences and innovative digital transformation solutions. Their team truly takes the time to understand our unique needs and provides tailored solutions that drive innovation and excellence.”
“I would absolutely recommend Elite Group. Their customer response time is very good. When I’m on tour, it’s 24/7, there’s no 9 to 5 – it’s around the clock work. So, when we need something doing, let’s say on a Saturday or Sunday and I call or email Elite Group, they’ll answer and will find a solution for me, which is invaluable.”
“Elite are good people to deal with. They genuinely try to keep customers happy. They are professional, responsive, and easy to deal with”.
“Elite’s development of a custom reporting suite and their proactive technical expertise has been game-changing. Their tailored solutions and problem-solving approach give us confidence in the growth of our telesales business.”
“Over the past two years, our partnership with Elite to manage our mobile network has been instrumental in enhancing our connectivity and in reducing our operational costs. Their brilliant approach to providing support and managing our account has provided real benefit to GAMA Healthcare in terms of cost savings and improved service.”
“After seven other migrations throughout my career, this has been by far the best delivery of solution I have experienced.”
“I would recommend Elite for their customer service, approachability, and speed of delivery, as well as their project management.”
Looking for Bespoke Business Phone Lines?
Whether you’re looking to get the ball rolling with a bespoke phone line from Elite or you’re in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch!
Frequently Asked Questions
How long does it take to switch existing analogue telephone lines over to elite?
Frequently Asked Questions
Elite will apply and take over your telephone line as a ‘like-for-like’ transfer, meaning there will be zero disruption to your telephone line. Transferring to Elite can take around 10 working days and all of your current call features will be taken over and remain unless you inform us otherwise.
What are Care Levels?
A Care Level determines the speed with which a fault will be responded to by Openreach. Elite offers various types of Care Levels and you can review each to decide which is best for your business.
Can I take my number if we move address?
If you are moving premises within the same exchange area then yes – you should be able to retain your current number. If you are moving outside your existing exchange you can still retain your number by porting it to our inbound number platform.
How long does it take to install lines?
Typical lead times are within 10 working days for analogue lines and up to 20 working days for ISDN lines.
What is CPS (Carrier Pre Selection)?
Carrier pre-selection (CPS) is a mechanism that allows you to select an alternative carrier to route your voice calls on both analogue and ISDN lines. You can do this in advance, without dialling additional codes or programming your on-site equipment. By using a secondary supplier, substantial savings can be made on calls whether they’re local, national, international or to mobiles.
