Is Lost Productivity Costing Your Business a Fortune?

A study by TotalJobs revealed that lost productivity costs enterprises a staggering £143 billion per year. To make matters worse, many businesses don’t realise how much they’re losing every single day due to poor employee engagement and outdated systems that hinder progression.

Elite Group specialises in business technologies to help you improve productivity across the board. Ensuring you can stay ahead of the competition and capitalise on new and innovative solutions that give you a competitive edge.

How New Technologies Can Enhance Employee Productivity

While many businesses are keen to invest in new technologies, too many remain reluctant. Recent data suggests 50% of IT leaders believe up to half of their technology stack is outdated, significantly impacting productivity and important tasks.

Thankfully, new and innovative technologies are available that can enhance operations in numerous areas – including productivity – leading to greater business success. These include:

  • Improved Communication and Collaboration – Versatile and accessible cloud-based tools encourage collaboration regardless of location.
  • Enhanced Cyber Security – Reduce downtime by avoiding the pitfalls of deadly cyber attacks.
  • Remote and Hybrid Work Enablement – Give your remote workforce the ability to complete tasks from anywhere, while upholding effective communication with colleagues and enjoying a better work-life balance
  • .

  • Access to Real-time Data – Employees can access actionable information quickly, boosting productivity.
Elite Group

How to Increase Productivity Through Technology

At Elite Group, our partnerships with some of the leading productivity and communication technology providers make us an easy choice if you’re looking to make drastic changes to the way you work and want to see results quickly.

Unified Communications (UC)

A cloud-based platform, Unified Communications houses all the essential comms tools your team needs in a single, easy-to-use application that can be installed on numerous digital devices. These include options for:

  • Phone calls
  • Email
  • Direct messaging
  • Video conferencing
  • File sharing
  • Live collaboration spaces
  • Project management tools

Over a year, hours can be wasted switching between comms tools. But by having all of them in one convenient place, your team can save time and enjoy consistent productivity growth.

UCAAS

Zoom CCaaS (Contact Centre as a Service)

Similar to UC, Contact Centre as a Service contains all the comms tools contact centre teams need to communicate with customers, and vice versa, via their preferred method, increasing customer satisfaction. This not only boosts productivity by condensing all comms tools into a single app, but also frees up time for staff to serve more customers by allowing select customers to serve themselves using intelligent chatbot technology.

Zoom CCaaS, from the world-renowned video conferencing brand, offers seamless omnichannel communication and intuitive, AI-powered tools that drive automation, saving you time and effort while enhancing efficiency.

ZOOM CCAAS

AI Notetaker

Instead of relying on someone to take minutes in meetings – which has the potential for human error – you can automate repetitive tasks like notetaking. Leexi AI Notetaker creates in-depth transcriptions which can automatically be saved or emailed to the relevant people, for ultimate transparency and productivity. You can also use it to monitor customer calls, harnessing advanced analytics to show factors like talk time and sales methodologies, helping employees adjust their strategies for success.

And with the option to translate notes into many different languages, you’ll never feel limited by international boundaries.

AI NOTETAKER

Mobile Device Management

Rather than spending hours trawling through the best deals every year, our mobile device management service takes everything out of your hands, selecting the most appropriate deals for your needs that you can apply across all your business phones.

Have a clear view of the status and location of all phones at all times, for more streamlined resource allocation, or utilise BYOD initiatives to prevent employees from needing to wait for new phones to arrive.

MOBILE DEVICE MANAGEMENT

Business Broadband Solutions

The growing data needs of businesses mean you need the most robust and reliable connections to ensure slow speeds don’t stagnate your work. This pressure has increased even further with the rise of cloud-based tools and storage.

Elite’s business broadband solutions let you choose the right connectivity options to meet your needs, without breaking the bank. Whether that’s Superfast Broadband, Ultrafast Broadband, or another solution entirely, you’ll see the difference in your productivity.

BUSINESS BROADBAND

Boost Employee Engagement and Productivity with Efficient Technologies from Elite Group

As a long-standing provider of business technologies that enhance productivity and efficiency, and offer many more advantages, Elite Group is here to help you maximise your returns from new technology and productivity measures.

When partnering with Elite, you’ll be assigned a dedicated account manager who will oversee the onboarding of your new tools – and beyond – ensuring they remain fit for purpose now and in the future.

And with options for cyber security, personalised support and more, we’re your all-in-one business technology provider – so you can spend less time looking for reliable partners and more time embracing the benefits we can provide

Speak to an Elite Group expert today for more information.

Frequently Asked Questions

How will I know which productivity tools are right for my business

If you’re unsure which tools will be most beneficial to your productivity and team morale, don’t suffer in silence. Elite Group experts are here to offer the actionable advice and knowledge you need to make an educated decision. If you like, we can even run a diagnostic report on your current systems. This will let us know where you’re losing productivity, why it’s happening, and which tools will be best suited to solve such issues quickly. We’ll then offer practical tips and technology recommendations to improve efficiency and productivity. You should encourage team members to highlight the tools they’re struggling with, as this will help create a more positive work environment and make our job easier. For more information on how we can help, reach out to an Elite Group expert today.

How to measure employee productivity

From a customer service standpoint, there are several key performance indicators you can use to measure employee productivity. These include: Conversion rate: Percentage of sales achieved versus interactions. First call resolution: The rate at which contact centre staff resolve issues within the first contact with the customer. Revenue per employee: Which employees are earning the most from direct sales. Call time: How long each employee spends interacting with the customer versus how many sales they make. These are just some of the available performance metrics – all of which are available to view conveniently in one place by combining your CRM with a UC or UCaaS solution. Allowing you to track progress and improve team productivity, contributing to your organisation’s success.

What is the relationship between employee morale and productivity levels?

There’s considerable evidence of a direct link between employee morale, well-being and productivity. A study by Oxford University suggests that happy workers are 13% more productive than their colleagues. Considering new technologies ease the burden of your in-house staff, you could use our additions to boost employee morale and improve performance all at the same time.

Why are time management skills important in the workplace?

Time management is an essential component of any colleague’s workday if they’re to maximise their efforts for the greater benefit of the company. Here are just a few reasons why proper time management is essential: Keeping to deadlines Better organisation Improved focus Raised quality of work Reduced stress Improved project management practices Our tools will help you achieve your productivity management aims, as well as improve time management, so you can serve customers more effectively and plan essential tasks more accurately.

Speak to an Elite Group Agent Today

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