“The Elite team is very professional. If you go to them with an issue, the team looks around the problem, works out what the business needs and comes up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
What is 8×8 X-Series?
8×8 phone systems are a global provider of secure, cloud-based, unified communications and contact centre solutions. The X Series brings the experience of both your teams and your customers together within one intuitive platform. It unifies the best of voice, video, chat, contact centre analytics and APIs for everyday business apps, for superior communication that meets the needs of your people and your customers.
A powerful alternative to traditional on-premise office phone systems that rely on outdated technology and provide very basic features, the 8×8 X Series platform, boasts a wealth of features that fuel productivity and collaboration from anywhere. All licence types include soft client for desktop and mobile, so whether your team are working from the office, on-the-go or from home they have access to high quality communication and collaboration options.
Harness your business capabilities with 8×8 communications platform
However large or small your business, 8×8’s scalable platform grows with you. Adding and removing users from your system, as needed, is quick and easy, enabling your team to have the tools they need as soon as they join your ranks. No lengthy installation processes and no waiting around for hardware.
Work your way, with a range of integration opportunities for your business critical applications and CRM systems that boost productivity, provide vital insights to help you make better decisions that benefit your customers’ journey with you and provide a tailored experience for each of your employees. Everyone in your team is empowered with everything they need to get the job done and impress your customers.
One platform, one experience…
Want to find out how 8×8 can benefit your business? Check out our video to find out how 8×8’s XCaaS solution ensures the best experience for customers, partners, and employees across your company, with all your communication and collaboration tools at your finger tips.
Key Features
Bringing the experience of your customers and team together for the best productivity, engagement and collaboration.
Case Study – Chantelle Lighting
Bespoke, decorative lighting manufacturer, Chantelle Lighting, were looking for a connectivity solution that enabled them to move their business-critical applications away from their on-premise server and transfer their communications to the cloud. Watch this short clip to see how a resilient, leased lines solution from Elite enabled Chantelle Lighting to achieve these objectives.
Business Benefits
Transform your business communications securely and efficiently with a Mitel on-premise phone system from Elite.
Scalability
Easily add or remove users as required.
Collaboration
Connect to your existing business and CRM applications.
Simple Management
Manage & monitor from one admin interface.
Remote Working
Soft client for desktop & mobile – contact centre is URL-based.
Reliable
Guaranteed 99.999% financially-backed SLA for all communications – worldwide, 24 hour support.
Visibility
View which users are available for support, instantly.
Elite Green Certified Partner
We are dedicated to partnering with providers who share our aim of working towards a more sustainable future.
Gamma have been certified CarbonNeutral® for since 2006 and are dedicated to becoming a carbon net-zero business by 2041 and have pledged to become a carbon net-zero business by 2042 and have committed to a range of projects and initiatives to preserve the planet’s resources and reduce carbon emissions.
Partnering with Gamma contributes to our commitment of becoming a sustainable company.
Your Experience is Our Priority
Customer Ratings
93%
Of customers rated our service as either good or excellent
Customer Satisfaction
95%
Above the industry average CSAT Score
Response Time
5 mins
You can rely on a quick answer to your support request
Customer Reviews
“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
Interested in 8×8 for your business?
Whether you’re looking to get the ball rolling with cloud-based, unified communications or contact centre solutions from Elite, our team is here to help! Fill in our contact form and one of our specialists will be in touch.
Frequently Asked Questions
How is 8x8 more suitable for my business than on-premise PBX?
8×8’s platform is a market leading UCaaS (Unified communications as a Service) and CCaaS (Contact center as a Service) solution; recognised in the Gartner magic quadrant as a leader for 10 years in a row. It has the features and functionality expected of any leading provider, which means there is no compromise when moving to the cloud! As a cloud only solution, 8×8 is continuously innovating the feature set and enabling its customers to leverage these capabilities – meaning no need for a significant and expensive upgrade. It also allows you to up-scale your business, simply adding on additional users as and when required on a per user per month basis.
What is XCaaS?
XCaaS stands for ‘eXperience communications as a service’- it is the focus on customer excellence, providing a positive experience, not just for your users but your customers too. 8×8 believe that the integration of UCaaS and CCaaS solutions, allow you to drastically improve the user and customer experience – hence why it’s called XCaaS!
What is the difference between 8x8 and other providers?
8×8 is a single solution, both a unified communications and contact centre in one! This allows you to leverage the latest features and functionality, all from a single provider. The best part – pick and choose the capability that solves your problems and fits your business needs; whether that be UCaaS only, CCaaS only or potentially both. The integration between the two systems allows the contact centre staff and the back end users, to have real-time visibility of each other’s presence status and then provides them with the tools to communicate internally; effectively. This single solution in the marketplace, gives us a unique proposition against our competition.
8x8 or Microsoft Teams, which is better for my business?
8×8 licences, include Microsoft Teams integration as standard. With the right licensing from Microsoft, you can utilise the 8×8 platform to further enhance your Microsoft Teams telephony experience. This includes reporting, call recording and PBX features to ensure your business has the capability to match your customer demand. With 8×8, it’s all about further enhancing your Microsoft team’s experience. That said, 8×8’s UCaaS solution is market leading and recognised by Gartner as a leader for the last 10 years running! In essence, you can use 8×8 standalone, integrate your 8×8 solution with Microsoft Teams or even use a mix and match of both services depending on your requirements.
How does the licencing work?
8×8 offers different packages depending on the features you require, or the international destinations your organisation needs to call. Ranging from our X1 license which offers excellent UCaaS capabilities through to our X8 license, which provides an omni-channel contact centre that allows your customers to engage with your business utilising different channels. Here at Elite Group, we offer a consultative approach to identify your requirements and propose the licences that are right for you. Speak to one of the team today, to run through 8×8’s feature matrix and more!
Can I integrate my CRM system into 8x8?
Absolutely! 8×8 offers standard integrations into over 50+ CRM’s and chat capabilities. These features range from click to dial, screen pop up, generate historical data, embedding call recording links into the CRM and more! Every CRM is different, so reach out to the team today so we can help identify whether your CRM is on the list and what features are available. Don’t worry if your CRM is not on the list, 8×8 has its own development team which can provide bespoke integrations for your CRM to get you up and running.
