Salary: £28,000 / yr, plus benefits
Job Location: Chorley/Hybrid
We’re looking for a highly organised, self-motivated Billing Analyst to become a key part of our dynamic Billing department. In this role, you’ll take command of the invoicing process to ensure every bill run is completed accurately, on time, and in line with our SLAs.
A day in the life of a Billing Analyst looks a little like this:
- Manage end to end billing processes, ensuring data accuracy, investigating discrepancies, and meeting monthly billing deadlines
- Maintain and input data into the Ability billing system, performing system checks and generating reports prior to invoice finalisation
- Monitor, resolve, and document discrepancies, escalating complex issues to the Billing Manager when required
- Provide comprehensive billing support to internal stakeholders and external customers, resolving queries efficiently and maintaining high standards of accuracy and service
- Load, reconcile, and validate supplier CDRs, disputing inaccuracies and supporting supplier onboarding to ensure full reconciliation capability
- Work with Billing system provider on loader creation/amendments, system maintenance, and resolving billing system issues efficiently
- Maintain and update tariffs, destination tables, and other billing platform configurations in line with internal or compliance changes
- Produce and manage bespoke customer reports
- Support revenue assurance initiatives, ad hoc projects, system testing, and external audit information requests
Who we’re looking for:
- Proficient in Microsoft Excel
- Understanding of telecoms billing, tariffs, and data reconciliation
- Able to proactively take ownership of key tasks, roles and responsibilities, seeing them through to completion
- Ability to work under pressure, prioritising tasks to meet deadlines
- Analytical, organised, and solution focused
- Customer focused with strong relationship building abilities
- Experience using billing platforms such as Ability and service tools
- Basic accounting knowledge related to invoicing and revenue assurance
Here’s why you’ll love working for us
Our vision is to be the leading sustainable Cloud Communications Provider, delivering world class Customer Experience (CX) and Digital Transformation solutions.
And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion.
We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include:
- 25 days holiday + bank holidays + 1 volunteering day
- Your Birthday off
- Hybrid working
- Enhanced Maternity & Paternity Leave
- Employee loyalty rewards
- Accredited Investors in People organisation
- Regular company events
- Plenty of scope for progression and opportunities for training – technical and management
- Achievement celebrations & rewards
- Medical schemes and cycle-to-work initiatives
- Mental wellbeing and financial wellbeing support
- Check out our careers hub for more info on our benefits!
#WeAreElite
Elite Group is part of the New Technology Group – an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Read our recruitment privacy notice here.
