“The Elite team is very professional. If you go to them with an issue, the team looks around the problem, works out what the business needs and comes up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Core Features | Unified Communication | Core Features |
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| Unified Mobile, Desktop, And Web App | 
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| Unlimited Users |
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| Single Sign-On |
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| Media Storage |
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Never Miss a Call With Intelligent Call Routing and Deflection
Effortlessly manage call volumes and ensure no call goes unanswered with our advanced call routing solution. Seamlessly direct calls to the most relevant person or department, improving efficiency and customer satisfaction. With our intelligent call flow management, you can easily adapt to fluctuating call volumes and provide timely responses to every customer inquiry.
- Automatic Call Distribution (ACD)
- Intelligent Call Routing
- Call Queuing and Overflow Management
Customer Interactions Supported by AI – Manage Demand
Leverage AI and automation to meet the increasing demands of customer queries and support needs across various communication channels with our omnichannel routing solution. By integrating advanced AI-driven features such as Intelligent IVR and virtual agents, our solution ensures efficient handling of customer interactions, regardless of the channel used. This allows for consistent and relevant experiences, enhancing customer satisfaction and streamlining support operations.
We’ve Supported
Integrate With Your Business Systems
Unlock seamless integration capabilities and effortlessly connect with your existing business infrastructure. Whether it’s Microsoft Teams, HubSpot, Salesforce, or a host of other platforms, our solution ensures compatibility and smooth data exchange. Streamline your operations, enhance collaboration, and maximise efficiency by leveraging the power of integrated systems with ease.
WHY CHOOSE US
Trust Elite Group – Experts in Customer Experience
Are you ready to empower your business with a Call Management Solution? Our dedicated specialists will take the time to understand your unique business requirements and goals, in order to recommend the perfect solution for your team. Book a consultation with one of our experts today to get started.
Customer Reviews
“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
“We currently deal direct with EE and O2, as well as Elite, but we were keen to work with just one supplier to simplify things. Out of the companies we currently deal with, it made sense to make Elite our preferred supplier, because with them we get one dedicated account manager who will always get back to use about our queries very quickly. It also means we will be able to view all of our bills online in one place, making it much simpler to keep track of our spending.”
“One of the main reasons I recommend Elite Group is their commitment to delivering world-class customer experiences and innovative digital transformation solutions. Their team truly takes the time to understand our unique needs and provides tailored solutions that drive innovation and excellence.”
“I would absolutely recommend Elite Group. Their customer response time is very good. When I’m on tour, it’s 24/7, there’s no 9 to 5 – it’s around the clock work. So, when we need something doing, let’s say on a Saturday or Sunday and I call or email Elite Group, they’ll answer and will find a solution for me, which is invaluable.”
“Elite are good people to deal with. They genuinely try to keep customers happy. They are professional, responsive, and easy to deal with”.
“Elite’s development of a custom reporting suite and their proactive technical expertise has been game-changing. Their tailored solutions and problem-solving approach give us confidence in the growth of our telesales business.”
“Over the past two years, our partnership with Elite to manage our mobile network has been instrumental in enhancing our connectivity and in reducing our operational costs. Their brilliant approach to providing support and managing our account has provided real benefit to GAMA Healthcare in terms of cost savings and improved service.”
“After seven other migrations throughout my career, this has been by far the best delivery of solution I have experienced.”
“I would recommend Elite for their customer service, approachability, and speed of delivery, as well as their project management.”