Software Development

Our Approach

We are a solution-focused team that likes to work in partnership with customers to help them drive real business benefits using innovative software applications.  We have a proven track record of delivering results-based, bespoke and performance enhancing software for leading private and public sector organisations.  The reliable software that we deliver our clients simplifies working processes and enables them to work smarter.

The Elite Group development team services clients throughout the UK and works with organisations ranging from police forces, housing associations through to traditional SMEs that want to increase their productivity and profitability by deploying the latest software.

We collaborate throughout projects with key stakeholders, getting to know you, your team and what drives your business.  Understanding your workflows, processes and overall objectives ensures that the functionality we build into our applications aligns clearly with your goals and aspirations.

Application management and support

After we have installed our clients’ bespoke application, our dedication to providing first-class support continues.  We understand and appreciate that we are managing complex, business critical data and processes for you and our support begins from the outset with the analysis and design stage, working with you to define the required documentation, deployment and training programmes, including carefully timed roll-outs in order to minimise disruption.

Our commitment to support you post-programme release is every bit as important as our start of project engagement.  In this way we are able to ensure optimum system performance and the continuation of business-critical processes in order to maximise your organisation’s overall productivity levels.

Our Process

Our focus on collaboration continues throughout the bespoke software development process.  With our teams maintaining two-way communication with you and your teams we ensure we are on track and keeping abreast of any developing requirements and identify added value functionality which might not have been apparent to the stakeholders at the outset.  This is one of a number of ways we ensure we deliver the highest quality solution that matches your unique requirements, timescales and budgets and importantly drives the tangible business value you need.

As an organisation, we believe strongly in transparency.  We provide our clients with full visibility across all our bespoke software projects, strengthening our partnership approach and enabling those we work with to choose the level of engagement that is most appropriate to them, their project and business needs.  We encourage participation in planning sessions, reviewing progress and testing results and programmes.

As a Microsoft Gold Partner, we use standard platforms such as Azure DevOps in order to track your project’s progress, as well as clarifying existing requirements, providing feedback on progress and suggesting changes and additions to your bespoke software solution.

Database Expertise

Data is key to all organisations and getting the right data to the right people and applications is becoming more of a struggle as businesses adopt more diverse applications and working patterns. Our Data Base administrators and developers understand the difficulties this brings and are experts at data manipulation and integration. By identifying the data that is needed and output from systems, they are able to identify areas where data can be merged automatically into one data source or where output from one system can be used to feed the input of another separate system automatically.

Our team of DBAs can assist with Real Time monitoring of the databases, daily system checks, proactive maintenance of databases, including space and resource management. We can also help with audits on database performance and make recommendations for improvements or pinpoint if issues are application or database related.

Backup and disaster recovery is important in any business.  We can work closely with internal IT and system stakeholders to identify current backup policies and asses if these are adequate. We would also consider DR scenarios including recovery point objective and recovery time objectives.