Hybrid Telephone System

Combine your existing telephone system infrastructure with cloud functionality. Our solutions are tailored to your exact business needs, backed up with dedicated account management, 24/7 UK support and enterprise class SLA's.

Choose Hybrid and Experience the Best of Both Worlds

As telecommunications experts, Elite Group are perfectly positioned to provide your business with a hybrid telephony service. Make the most of your existing telephone equipment by combining it with a modern VoIP solution.

Our hybrid telephone system solutions give you the benefits and enterprise-level features associated with Hosted and VoIP – including DDI, voicemail, conference calling and industry-leading IVR – while allowing you to retain complete control and ownership of your existing hardware.

A hybrid telephone system solution makes it easy to transition to a hosted solution without making existing hardware redundant.

Benefit from system location and enterprise-level features

Location Benefits and Enterprise-Level Features

Hybrid telephone system solutions excel in situations where businesses have remote or secondary offices. Hybrid telephone system allows you to deploy new sites without investing in new infrastructure whilst maintaining your existing hardware.

Our hybrid telephone system also gives you access to a range of additional features and functionalities. These are often unavailable to those using a traditional telephony solution, and include onmi-channel and a suite of collaboration tools.

Hybrid phone system disaster recovery from Elite Group

Disaster Recovery

It’s critical that businesses are able to continue operating in the event of a disaster. By giving you the ability to re-route calls to an alternative destination – whether that’s a landline or a mobile – with just the click of a button, we ensure that you’re able to continue taking calls no matter what the circumstances are.

Our intuitive web portal makes it easy for you to modify call routing plans so that your business will experience minimum downtime. To further safeguard against service failure, your service will be backed up in a separate datacentre in another location, ensuring optimum fail-over.

Our Strategic Partners

Elite Group offer a range of mitel phone system solutions

Mitel Gold Partner

As a Mitel Gold Partner, Elite Group offer a range of Mitel phone system solutions. Our highly trained account managers have the ability to propose a bespoke solution designed to suit your business needs, which is delivered and installed by our dedicated Mitel Accredited deployment and engineering team.

A world-class unified communications provider, Mitel specialises in providing state-of-the-art business communication solutions to companies across all industries, power more than two billion organisations every day.

Elite Group are perfectly positioned to provide your business with a Gamma SIP solution

Gamma Accredited Partner

Our longstanding partnership with Gamma means that we not only have access to great commercial offerings, but also regular product training for our sales, dedicated presales, engineering and customer service teams.

Elite are one of the fastest growing Gamma Partners in the UK and on track to become a Gamma Platinum Partner. We are committed to providing the best-in-class communication solutions to our customers and as one of the UK’s leading network operators in the UK, Gamma have been chosen as our primary supplier for hosted phone systems.

Business Benefits

Feature Rich

Enjoy first-class features, including collaboration tools, voicemail, conference calling, call control, messaging, and more

Business Continuity

Redirect calls quickly to other lines, including mobile phones with the software based solution. Decrease the risk of expensive damage by using our datacentre servers

Scalable and Flexible

Retain existing hardware investments while deploying new features and functionality in the cloud

Quality Account Management

Relax in the knowledge that we offer industry-leading SLAs, dedicated account management and high-quality customer service

Reduced Costs

Save money by opting for a cost-effective solution and access our support teams who will proactively seek savings on your behalf

Consultative Approach

Get the most appropriate package – we work with all the UK’s leading telephone system suppliers and will ensure you get the best possible solution

Training, Support and Advice

Receive comprehensive training, support and advice so that you completely understand your system

Collaboration and Instant Messaging

Allow your employees to keep in touch no matter where they’re located – whether your employees are working from home, in another country or at an alternative site, they will be able to communicate effectively

Technical Checklist

  • Real-time, scheduled and historical reporting and analytics as well as customisable reports
  • Instant disaster recovery from any location
  • Industry leading management tools

Why Choose Elite Group for a Hybrid Phone System?

  • Award-winning 24/7 dedicated account management and technical support
  • Industry-leading SLAs and fault management
  • Premium partnerships with all major carriers
  • Industry experts with over 17 years’ industry experience
  • Scalable solutions for businesses of any size

Our Customers Say

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.

Chris Carter, Network & Infrastructure Manager

The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.

Craig Knott, Director

A full range of IT and Cloud services from Elite Group

IT & Cloud Services

Power your business with a world-class datacentre, utilise our unrivalled firewalls solutions and unify your communications with a state-of-the-art hosted desktop solution.

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Business Mobile

We offer the best business mobile and tablet plans across all major mobile networks with the widest and latest range of devices.

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MPLS

A big business must-have. If you operate over three sites or more, we design bespoke high-speed networks which improve reliability and control.

A full range of quality business Phone System solutions from Elite Group

Unified Communications

Expert systems for any business; Elite provides productivity-enhancing voice solutions in the Cloud, on-premise or via Voice over IP.