Interactive Voice Response (IVR) and Call Queuing Systems

A missed call is a missed opportunity. Start answering 100% of your calls today. Complete Inbound Business Call Management.

Intelligent IVR and Call Queuing Solutions

As one of the UKs leading solution providers with many years experience, Elite Group is perfectly positioned to provide both standard and bespoke IVR solution for your business 

A missed call is a missed opportunity – a good IVR solution ensures each call is dealt with quickly and effectively, streamlines your business processes, increases customer service and sales levels and reduces operational costs.  

Our bespoke IVR solutions ensure no call goes unanswered, and that each caller is greeted in a professional manner – in line with your brand’s ethos.  Bespoke IVR solutions are also utilised to push calls away from agents and use API’s to integrate into existing web based CRM platforms for callers to check on the status of an order using their numeric reference order via entry using DTMF on the phone key pad for example. 

Handle a virtually unlimited number of calls with a hosted IVR

Hosted IVR

We design and implement bespoke IVR solutions, making it easy to answer 100 percent of inbound callsWith a fullyscalable, hosted IVR system, you simultaneously drive down operational costs and improve customer experience 

If your business already uses a phone system, then integrating a hosted IVR solution makes sense. Our IVR solutions are completely scalable, allowing your business to handle a virtually unlimited number of calls.  

Our IVR supports both voice-recognition and keypad navigation and has the capacity to handle thousands of calls simultaneously.

Elite Group can provide your business with a PCI compliant IVR payment system

IVR Payment Systems

Your business may also benefit from an IVR payment system, not all customers want to make payments online, often they would prefer to make payments by phone.  

Elite Group can provide your business with a stateoftheart, PCI compliant IVR payment system. This enables your customers to make payments without having to speak with an agent, thereby reducing costs and improving efficiency.  

With an IVR payment system, your business can take a large number of payments per hour – any time, any daymeaning your business is more accessible to customers and potential customers. 

Quickly scale your requirements up or down in real time

Call Queuing

Many businesses struggle to scale their business up and down. Our call queuing platform is the ideal solution for these businessesUsing our secure web interfaceyou will be able to quickly scale your requirements up or down in real time. 

Bespoke call queuing with Elite Group will also help your business reduce abandoned calls by up to 90 percent. Answer more calls without increasing overhead and internal line capacity. 

Choose between our on premise or hosted call queuing solutions and save your business time, effort, money and improve caller satisfaction.

Business Benefits

Disaster Recovery and Security

Safeguard against service failure – your service will be backed up in a separate datacentre in another location, ensuring optimum fail-over

Caller-Orientated Design

Ensure each caller reaches the person they need to speak to as quickly as possible – our network architects will make sure your IVR solution is intuitive and easy-to-use

Decreased Call Duration

Increase agents’ ability to answer more calls and use their time more effectively – with less time spent redirecting calls, agents will be more productive

Increase Your Answer Rate

Ensure that no call goes unanswered. Our IVR solutions answer every incoming call to your business


Grow your business without scalability issues. Whether you’re expecting hundreds or thousands of calls, our IVR system will be able to handle them

Intelligent Routing

Identify each callers’ location and relationship to your business and automatically direct them to the most appropriate department

Reduced Costs

Save on infrastructure, support, maintenance and administration costs. Ensure that agents are working in the most productive way, giving you a reduced total cost of ownership (TCO)

PCI Compliant

Our solutions enable your business to gain PCI compliance with the function to pause and resume call recording, so that sensitive information never makes it into the archive

Why Choose Elite Group for IVR?

  • Premium partnerships with all major carriers
  • Industry leading SLAs and fault management
  • Award-winning 24/7 dedicated account management and technical support
  • All equipment, servers and services hosted in our secure datacentres – no on-site hardware required
  • Bespoke and scalable solutions for businesses of any size delivered by our network architects
  • Industry experts with many years’ industry experience
  • Data can be collected before calls commence using duel-tone multi-frequency signalling (DMTF)
  • Priority callers automatically identified and routed to the most appropriate agent

Our Customers Say

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win-win process for the both of us.

Chris Carter, Network & Infrastructure Manager

The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.

Craig Knott, Director

Featured Services

A full range of IT and Cloud services from Elite Group

IT & Cloud Services

From the desktop to the datacentre, we have a range of solutions to improve your productivity, ensure your compliance and security of your business.

A full range of Business Mobile solutions from Elite Group

Business Mobile

In our ever increasingly ‘mobile’ world, communication wherever you are is vitally important. We offer Voice, Data, M2M, Device Management services and hardware from the UK’s leading providers.

A full range of connectivity solutions from Elite Group


A vital component for any size of business, we have solutions designed specifically for your needs whether you operate from a single site, multi-location (both UK or internationally) delivered across a range of technologies..

A full range of quality business Phone System solutions from Elite Group

Unified Communications

Expert systems for any business; Elite provides productivity-enhancing voice solutions in the Cloud, on-premise or via Voice over IP.