Hosted IVR Solutions

Answer 100 percent of inbound calls with our bespoke hosted and cloud based IVR systems. Dedicated account management, 24/7 UK support and enterprise class SLA's.

Bespoke Hosted IVR Solutions

As the leading UK unified communications provider, Elite Group is perfectly positioned to provide a hosted IVR solution for your business

Choosing a hosted IVR solution will enable you to drive down costs, improve your customers’ experience and ensure that you never miss a phone call again. Fully scalable, our hosted IVR solutions are appropriate for businesses of all sizes – from SMEs to international organisations.

Highly reliable, our hosted IVR solutions are designed to give you the best experience and to ensure that your data stays protected.

We design and implement our hosted IVR solutions based on your business

Low Latency and High Call Quality

In order for your business to operate effectively, your solution needs to have low latency and high call quality. With a hosted IVR solution from Elite Group, you can expect both. We design and implement our hosted IVR solutions based on your business’s specific requirements. This means that your solution will match your needs perfectly.

With our hosted IVR solutions, you can define call flows using our intuitive web-based control centre. This ensures your calls go through to the right people – first time, every time.

So that you can effectively monitor the efficiency of your solution, you are able to access real time reporting and analytics. This will help you understand how many calls you’ve received, who is answering them, how long they stay on the phone for and more.

By choosing the Hosted Desktop model, you will reduce time spent managing and maintaining your IT systems; and fixed monthly pricing makes budgeting easier than ever.

Reduced Costs and Increased Security

When you choose a hosted IVR solution with Elite Group, you will save on infrastructure, support, maintenance and administration costs. Additionally, using our detailed analytics and reporting, you will be able to ensure that your employees are working in the most productive way, giving you a reduced total cost of ownership.

Your solution will be backed up in a separate datacentre. This means that, in the unlikely event that there is a problem with the primary datacentre, you will be able to continue operating as usual.

Elite Group’s hosted IVR solutions can support your PCI requirements. This important accreditation ensures that sensitive information never makes it into the archive, giving your customer’s peace of mind and your business a competitive advantage.

Business Benefits

Disaster Recover and Security

Safeguard against threats – our hosted IVR solutions come with the latest security and disaster recovery technology.

Caller-Orientated Design

Improve customer experience by making sure callers get through to the right person every time.

Decreased Call Duration

Enable agents to spend less time redirecting calls.

Increased Answer Rate

Ensure that no call goes unanswered – our hosted IVR solutions allow you answer 100 percent of calls.

Scalability

Seamlessly grow your business – our hosted IVR solutions are fully scalable.

Technical Checklist

  • Priority callers automatically identified and routed to the most appropriate agent
  • Bespoke design tailored to your business by our network architects
  • All equipment, servers and services hosted in our secure datacentres – no on-site hardware required
  • Data can be collected before calls commence using duel-tone multi-frequency signalling (DMTF)
  • Supports both voice-recognition and keypad navigation
  • Capacity to handle thousands of calls simultaneously

Why Choose Elite Group for Hosted IVR?

  • Award-winning, 24/7 dedicated account management and technical support
  • Industry-leading SLAs and fault management
  • Premium partnerships with all major carriers
  • Industry experts with over 17 years' experience
  • Scalable solutions for businesses of any size
  • Choose a package that matches your needs

Our Customers Say

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.

Chris Carter, Network & Infrastructure Manager

The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.

Craig Knott, Director

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