Call Queuing Solutions

Opt for a high-quality call queuing solution to improve customer experience and dramatically reduce abandonment rates. Dedicated account management, 24/7 UK support and enterprise class SLA's.

Keep Customers on the Line

As the UK’s leading unified communications provider, Elite Group is perfectly positioned to provide your business with an effective call queuing system.

Elite Group has vast experience in designing and implementing expert call queuing solutions. If your business is overwhelmed by the amount of calls it is receiving, or is struggling with high abandonment rates, an effective call queuing solution may be for you.

We have more than 17 years’ experience in providing IT and communications solutions –  meaning we are able to provide your business with what it needs to succeed.

Elite Group provides both hosted and on premise call queuing systems

Hosted and On Premise Call Queuing

Elite Group provides both hosted and on premise call queuing systems. A hosted system allows you to answer more calls without increasing overheads and putting additional strain on your internal line capacity. Our hosted call queuing systems are inherently scalable, meaning your system will grow with your business.

For businesses looking to maintain complete control over their call queuing system, we also provide on premise solutions. These feature rich packages can be operated and maintained from your existing offices.

Our call queuing systems will help you cope with increased customer demand in critical trading times, and protect your business from downtime.

Instantly queue up to 100 calls simultaneously, as well as control which agents receive calls

Added Value and Enhanced Customer Service

Our call queuing solutions allow you to instantly queue up to 100 calls simultaneously, as well as control which agents receive calls. Using our secure web interface, you can program the order in which agents receive calls, enabling you to manage staffing levels using queue limits and manage the time particular agents are given calls.

Keeping your customers on the line is our priority – that’s why our call queuing systems are designed to make the caller’s experience as positive as it can be. If your customer is kept in the queue for a significant amount of time, we give them the opportunity to opt for a call back.

Real time and historical analytics and reporting allow you to profile agents as well as callers. This will give you a deeper understanding of how your business is operating day-to-day and give you the necessary information to enact change when necessary.

Business Benefits

Added Value

Save your business time, effort and money by implementing intelligent call queuing.

Increased Caller Satisfaction

Make the caller’s experience better by giving them more control and information.

Faster Call Resolution

Direct callers to the right people so that they can reach a resolution quickly.

Intuitive Web Portal

See real time and historical analytics, as well as define your systems activity, from our easy-to-use web portal.

Disaster Recovery

Ensure your business continues operating in the event of an attack.

Technical Checklist

  • Priority callers automatically identified and routed to the most appropriate agent
  • Bespoke design tailored to your business by our network architects
  • All equipment, servers and services hosted in our secure datacentres – no on-site hardware required
  • Data can be collected before calls commence using duel-tone multi-frequency signalling (DMTF)
  • Supports both voice-recognition and keypad navigation
  • Capacity to handle thousands of calls simultaneously

Why Choose Elite Group for Call Queuing?

  • Award-winning, 24/7 dedicated account management and technical support
  • Industry-leading SLAs and fault management
  • Premium partnerships with all major carriers
  • Industry experts with over 17 years' experience
  • Scalable solutions for businesses of any size
  • Choose a package that matches your needs

Our Customers Say

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win-win process for the both of us.

Chris Carter, Network & Infrastructure Manager

The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.

Craig Knott, Director

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