PCI Compliant Call Recording and Legal Protection

Use an Elite Group PCI compliant call recording solution to help your business achieve PCI DSS compliance and to protect yourself from legal disputes.

Safeguard Your Business

As one of the UK’s leading contact centre solution providers, Elite Group are perfectly positioned to provide a call recording solution for your business.

We offer hosted call recording, as well as traditional PBX compatible call recording. Our solutions allow you to continually monitor business performance, assess how agents handle customer calls and ensure your business is PCI DSS compliant and legally protected.

With Elite Group call recording, you will reduce costs, increase productivity and improve business performance.

Using our call recording solutions, we can help achieve complete PCI DSS compliance

PCI Compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that companies accept, process, store and transmit credit card information in a safe and secure way. If your business takes card payments over the phone, it is essential you adhere to these standards.

Using our call recording solutions, we can help you achieve complete PCI DSS compliance – as well as compliance with any other regulation around call recording. This shows that your business is committed to keeping your customers’ information safe, and ensures you remain on the right side of the law.

When you choose to record calls, you choose to safeguard your business

Legal Protection

When you choose to record calls, you choose to safeguard your business. Call recordings are admissible as evidence in court. This means that, if you become embroiled in a dispute, you can prove exactly who said what and when.

Lawsuits and legal representation are expensive. Having a hard record of your telephone activities means that you are less likely to require such services in the event that you become involved in a dispute.

Our call recording solutions record 100 percent of inbound and outbound calls. This means that you will have a complete and accurate record of every single call made from or to your organisation.

Business Benefits

Quality Management

Use call recording to monitor your teams’ telephone manner and call handling techniques, and maintain high telephone standards across all departments.

Training

Train new starters and existing staff with examples of real calls. Analyse why some calls work and others don’t, and ensure that all calls meet internal standards.

PCI Compliant

Our solutions allow you to pause and resume call recording so that sensitive information never makes it into the archive, which can help as part of becoming PCI compliant.

Web Portal and Reporting

Use our online web portal to monitor recordings and listen to calls in real time. Access detailed analytics, such as call volume, call duration, peaks times and more.

Brand and Legal Protection

Safeguard your business. Unlike written notes or word-of-mouth, recorded calls can be used to settle disputes or as evidence in court.

Caller Experience and Customer Care

Develop your brand persona and put customers at ease by informing customers that their calls are being recorded with an optional welcome message.

Technical Checklist

  • Easy and secure access to all call recordings with our hosted call recording solution using the Elite Group online web portal
  • All inbound and outbound calls recorded automatically
  • Gain valuable data such as calls answered per agent, call duration, peak times and more tracked and easily accessible
  • Optional welcome message to inform callers that they are being recorded
  • All calls archived for future reference
  • Capacity to record thousands of calls simultaneously
  • Optional IVR services to guide your customers to the most appropriate agent

Why Choose Elite Group for Call Recording?

  • Award-winning, 24/7, dedicated account management and technical support
  • Industry leading SLAs and fault management
  • Premium partnerships with all major carriers
  • Industry experts with over 17 years’ industry experience
  • Scalable solutions for businesses of any size

Our Customers Say

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.

Chris Carter, Network & Infrastructure Manager

The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.

Craig Knott, Director

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