Use an Elite Group PCI compliant call recording solution to help your business achieve PCI DSS compliance and to protect yourself from legal disputes.
As one of the UK’s leading contact centre solution providers, Elite Group are perfectly positioned to provide a call recording solution for your business.
We offer hosted call recording, as well as traditional PBX compatible call recording. Our solutions allow you to continually monitor business performance, assess how agents handle customer calls and ensure your business is PCI DSS compliant and legally protected.
With Elite Group call recording, you will reduce costs, increase productivity and improve business performance.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that companies accept, process, store and transmit credit card information in a safe and secure way. If your business takes card payments over the phone, it is essential you adhere to these standards.
Using our call recording solutions, we can help you achieve complete PCI DSS compliance – as well as compliance with any other regulation around call recording. This shows that your business is committed to keeping your customers’ information safe, and ensures you remain on the right side of the law.
When you choose to record calls, you choose to safeguard your business. Call recordings are admissible as evidence in court. This means that, if you become embroiled in a dispute, you can prove exactly who said what and when.
Lawsuits and legal representation are expensive. Having a hard record of your telephone activities means that you are less likely to require such services in the event that you become involved in a dispute.
Our call recording solutions record 100 percent of inbound and outbound calls. This means that you will have a complete and accurate record of every single call made from or to your organisation.
Use call recording to monitor your teams’ telephone manner and call handling techniques, and maintain high telephone standards across all departments.
Train new starters and existing staff with examples of real calls. Analyse why some calls work and others don’t, and ensure that all calls meet internal standards.
Our solutions allow you to pause and resume call recording so that sensitive information never makes it into the archive, which can help as part of becoming PCI compliant.
Use our online web portal to monitor recordings and listen to calls in real time. Access detailed analytics, such as call volume, call duration, peaks times and more.
Safeguard your business. Unlike written notes or word-of-mouth, recorded calls can be used to settle disputes or as evidence in court.
Develop your brand persona and put customers at ease by informing customers that their calls are being recorded with an optional welcome message.
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win-win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.