Hosted and Cloud Call Recording
With a cloud-based call recording solution from Elite Group, you can record and track all inbound and outbound phone calls from your office computer, at home or from mobile.
A Modern Call Recording Solution
As one of the UK’s leading contact centre solution providers, Elite Group are perfectly positioned to provide a hosted call recording solution for your business.
Using a hosted or cloud recording solution, you will be able to improve quality control, acquire valuable training assets, store records and facilitate better customer service. And, because your solution will be cloud-based, you will be able to do all of this from your office, home or on the move.
Inherently scalable, our hosted and cloud call recording solutions are appropriate for companies of all sizes – from SMEs to international organisations.
Highly Secure. Easy To Use
With an Elite Group hosted call recording solution, you get a single portal for all your fixed-line and mobile call recordings. Highly secure, cloud call recording with Elite Group allows you to keep your recordings safe. This means that, with Elite Group hosted call recording, you will aid your company and processes to comply with PCI DSS and FCA compliant and other regulatory bodies.
Using a simple and intuitive user interface, you will be able to access your recordings from any location – as well as gain a real-time, interactive view of your data. A rich feature set makes it easy to manage every aspect of your call recording requirements – including tagging calls, searching for calls and viewing detailed analytics.
Inherently Scalable. Extremely Reliable
With our hosted call recording solutions, it’s easy to scale your level of service up and down. This makes our solution ideal for businesses of all sizes – from SMEs to international organisations. Whether you need to record more or less calls from one month to the next, we can quickly accommodate your requirements.
With hosted call recording, there is no on-site installation, hardware or downtime. This reduces the chances of your business experiencing any business continuity issues, and enables you to remain maximally operational in the event of any disasters.
Business Benefits
Effective Quality Management
Use call recording to monitor your teams’ telephone manner and call handling techniques, and maintain high telephone standards across all departments.
Employee Training
Train new starters and existing staff with examples of real calls. Analyse why some calls work and others don’t, and ensure that all calls meet internal standards.
Comprehensive Regulatory Compliant
Our solutions allow you to pause and resume call recording so that sensitive information never makes it into the archive, which can help as part of becoming PCI compliant.
Intuitive Web Portal and Detailed Reporting
Use our online web portal to monitor recordings and listen to calls in real time. Access detailed analytics, such as call volume, call duration, peaks times and more.
Thorough Brand and Legal Protection
Safeguard your business. Unlike written notes or word-of-mouth, recorded calls can be used to settle disputes or as evidence in court.
Improved Caller Experience and Customer Satisfaction
Develop your brand persona and put customers at ease by informing customers that their calls are being recorded with an optional welcome message.
Technical Checklist
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Easy and secure access to all call recordings with our hosted call recording solution using the Elite Group online web portal
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All inbound and outbound calls recorded automatically
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Gain valuable data such as calls answered per agent, call duration, peak times and more tracked and easily accessible
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Optional welcome message to inform callers that they are being recorded
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All calls archived for future reference
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Capacity to record thousands of calls simultaneously
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Optional IVR services to guide your customers to the most appropriate agent
Why Choose Elite Group for Call Recording?
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Award-winning, 24/7, dedicated account management and technical support
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Industry leading SLAs and fault management
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Premium partnerships with all major carriers
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Industry experts with over 17 years’ industry experience
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Scalable solutions for businesses of any size
Our Customers Say
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.
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