Monitor the performance of your business and gain valuable insights into how your agents and staff handle customer calls
As one of the UK’s leading contact centre solution providers, Elite Group are perfectly positioned to provide a call recording solution for your business.
We offer SIP and traditional PBX compatible call recording solutions. These allow you to continually monitor business performance, assess how agents handle customer calls and remain compliant with any relevant legislation.
Our call recording solutions reduce costs, as well as increase productivity and business performance.
Eliminate capital expenditure with a cloud solution. Our hosted call recording services are the perfect compliment to any business phone system, allowing you to establish trends, pick and correct areas for improvement and ensure that your agents are delivering the correct message to customers. Use the Elite cloud to fine-tune call management whether you have a SIP or PBX solution.
A hosted call recording system allows you to train and monitor staff, provide a higher level of customer satisfaction and create an archive of phone calls.
Record incoming and outgoing calls with our call recording solutions. Perfect for businesses looking to monitor and increase call satisfaction, our inbound and outbound call recording solutions are scalable and can accommodate home workers and mobile calls.
Inbound call recording is ideal for call centres looking to implement stringent controls and improve quality of service. Your inbound call recording software will be activated as soon as your business receives an incoming call, ensuring no calls go unrecorded.
Outbound call recording is ideal for companies looking to determine the effectiveness of their agents’ sales techniques. Outbound call recording is also popular with telemarketing companies, credit control departments and organisations dealing with sensitive and confidential data who need to be legally compliant at all times.
Elite Group can offer your business a call recording solution to assist with your PCI compliance and other regulatory bodies.
This will ensure that you satisfy all criteria outlined in the PCI DSS and FCA regulations. PCI compliance is mandatory for any business taking card payments over the internet or the phone. Our PCI call recording solutions provide a cost-effective and reliable way to protect your customers’ sensitive payment information as well as your company’s reputation.
Use call recording to monitor your teams’ telephone manner and call handling techniques, and maintain high telephone standards across all departments
Train new starters and existing staff with examples of real calls. Analyse why some calls work and others don’t, and ensure that all calls meet internal standards
Our solutions allow you to pause and resume call recording so that sensitive information never makes it into the archive which can help as part of becoming PCI compliant
Use our online web portal to monitor recordings and listen to calls in real time. Access detailed analytics, such as call volume, call duration, peaks times and more
Safeguard your business. Unlike written notes or word-of-mouth, recorded calls can be used to settle disputes or as evidence in court
Develop your brand persona and put customers at ease by informing customers that their calls are being recorded with an optional welcome message
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
We expect the system to pay for itself within two years, furthermore we believe that we have only scratched the surfaced on what we think the telephony system can do for us in the future. The implementation of the Swyx solution has been a great success.