Call Recording Solutions

Monitor the performance of your business and gain valuable insights into how your agents and staff handle customer calls. Bespoke solutions, dedicated account management, 24/7 UK support and enterprise class SLA's.

Call Recording Systems, Solutions and Software

As one of the UK’s leading contact centre solution providers, Elite Group are perfectly positioned to provide a call recording solution for your business.

We offer SIP and traditional PBX compatible call recording solutions. These allow you to continually monitor business performance, assess how agents handle customer calls and remain PCI compliant with any relevant legislation.

Our call recording solutions reduce costs, as well as increase productivity and business performance.

Hosted and Cloud Call Recording

Inherently scalable, Elite Group hosted and cloud call recording solutions are appropriate for companies of all sizes - from SMEs to international organisations.

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Inbound and Outbound Recording

Our inbound and outbound call recording solutions make it easy for businesses to record every call, and play a key role in improving customer satisfaction.

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PCI Compliant Recording

Use an Elite Group call recording solution to help your business achieve PCI DSS compliance and to protect yourself from legal disputes.

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Inbound and outbound call recording for business

Inbound and Outbound Call Recording

Perfect for businesses looking to monitor and increase call satisfaction, our inbound and outbound call recording solutions are scalable and can accommodate home workers and mobile calls.

Inbound call recording is ideal for call centres looking to implement stringent controls and improve quality of service. Your inbound call recording software will be activated as soon as your business receives an incoming call, ensuring no calls go unrecorded.

Outbound call recording is ideal for companies looking to determine the effectiveness of their agents’ sales techniques. It is also popular with telemarketing companies, credit control departments and organisations dealing with sensitive and confidential data who need to be legally compliant at all times.

A hosted call recording system allows you to train and monitor staff

Hosted and Cloud Call Recording

Eliminate capital expenditure with a cloud solution. Our hosted call recording services are the perfect complement to any business phone system, allowing you to establish trends, pick and correct areas for improvement and ensure that your agents are delivering the correct message to customers. Use the Elite cloud to fine-tune call management whether you have a SIP or PBX solution.

A hosted call recording system allows you to train and monitor staff, provide a higher level of customer satisfaction and create an archive of phone calls. Using a simple and intuitive user interface, you will be able to access your recordings from any location – as well as gain a real-time, interactive view of your data.

Call recording solution to assist with your PCI compliance and other regulatory bodies.

PCI Compliance and Legal Protection

Elite Group can offer your business a call recording solution to assist with your PCI compliance and other regulatory bodies. This will ensure that you satisfy all criteria outlined in the PCI DSS and FCA regulations. PCI compliance is mandatory for any business taking card payments over the internet or the phone.

Our PCI call recording solutions provide a cost-effective and reliable way to protect your customers’ sensitive payment information as well as your company’s reputation. This shows that your business is committed to keeping your customers’ information safe, and ensures you remain on the right side of the law.

Business Benefits

Quality Management

Use call recording to monitor your teams’ telephone manner and call handling techniques, and maintain high telephone standards across all departments

Training

Train new starters and existing staff with examples of real calls. Analyse why some calls work and others don’t, and ensure that all calls meet internal standards

PCI Compliant

Our solutions allow you to pause and resume call recording so that sensitive information never makes it into the archive which can help as part of becoming PCI compliant

Web Portal and Reporting

Use our online web portal to monitor recordings and listen to calls in real time. Access detailed analytics, such as call volume, call duration, peaks times and more

Brand and Legal Protection

Safeguard your business. Unlike written notes or word-of-mouth, recorded calls can be used to settle disputes or as evidence in court

Caller Experience and Customer Care

Develop your brand persona and put customers at ease by informing customers that their calls are being recorded with an optional welcome message

Technical Checklist

  • Easy and secure access to all call recordings with our hosted call recording solution using the Elite Group online web portal
  • All inbound and outbound calls recorded automatically
  • Gain valuable data such as calls answered per agent, call duration, peak times and more tracked and easily accessible
  • Optional welcome message to inform callers that they are being recorded
  • All calls archived for future reference
  • Capacity to record thousands of calls simultaneously
  • Capacity to record thousands of calls simultaneously

Why Choose Elite Group for call recording?

  • Award-winning, 24/7, dedicated account management and technical support
  • Industry leading SLAs and fault management
  • Premium partnerships with all major carriers
  • Industry experts with over 17 years’ industry experience
  • Scalable solutions for businesses of any size

Our Customers Say

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.

Chris Carter, Network & Infrastructure Manager

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The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

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We expect the system to pay for itself within two years, furthermore we believe that we have only scratched the surfaced on what we think the telephony system can do for us in the future. The implementation of the Swyx solution has been a great success.

Bill Waters

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Featured Services

A full range of IT and Cloud services from Elite Group

IT & Cloud Services

Power your business with a world-class datacentre, utilise our unrivalled firewalls solutions and unify your communications with a state-of-the-art hosted desktop solution.

A full range of Business Mobile solutions from Elite Group

Business Mobile

We offer the best business mobile and tablet plans across all major mobile networks with the widest and latest range of devices.

A full range of connectivity solutions from Elite Group

MPLS

A big business must-have. If you operate over three sites or more, we design bespoke high-speed networks which improve reliability and control.

A full range of quality business Phone System solutions from Elite Group

Unified Communications

Expert systems for any business; Elite provides productivity-enhancing voice solutions in the Cloud, on-premise or via Voice over IP.