Monitor the performance of your business and gain valuable insights into how your agents and staff handle customer calls. Bespoke solutions, dedicated account management, 24/7 UK support and enterprise class SLA's.
As one of the UK’s leading contact centre solution providers, Elite Group are perfectly positioned to provide a call recording solution for your business.
We offer SIP and traditional PBX compatible call recording solutions. These allow you to continually monitor business performance, assess how agents handle customer calls and remain PCI compliant with any relevant legislation.
Our call recording solutions reduce costs, as well as increase productivity and business performance.
Inherently scalable, Elite Group hosted and cloud call recording solutions are appropriate for companies of all sizes - from SMEs to international organisations.Learn More
Our inbound and outbound call recording solutions make it easy for businesses to record every call, and play a key role in improving customer satisfaction.Learn More
Use an Elite Group call recording solution to help your business achieve PCI DSS compliance and to protect yourself from legal disputes.Learn More
Use call recording to monitor your teams’ telephone manner and call handling techniques, and maintain high telephone standards across all departments
Train new starters and existing staff with examples of real calls. Analyse why some calls work and others don’t, and ensure that all calls meet internal standards
Our solutions allow you to pause and resume call recording so that sensitive information never makes it into the archive which can help as part of becoming PCI compliant
Use our online web portal to monitor recordings and listen to calls in real time. Access detailed analytics, such as call volume, call duration, peaks times and more
Safeguard your business. Unlike written notes or word-of-mouth, recorded calls can be used to settle disputes or as evidence in court
Develop your brand persona and put customers at ease by informing customers that their calls are being recorded with an optional welcome message
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
We expect the system to pay for itself within two years, furthermore we believe that we have only scratched the surfaced on what we think the telephony system can do for us in the future. The implementation of the Swyx solution has been a great success.