Contact Centre
Elite Group’s contact centre solutions contain everything needed to operate a world-class, modern multi-channel contact centre.
A Unified Contact Centre Solution
Advanced features, minimal capital expenditure and a single, unified solution that provides all of the functionalities you need, our contact centre solutions will give your business flexibility, scalability and resilience.
Business benefits
Enhanced Performance
Use the very latest solutions to improve your business's performance
Easy Management
Use online reporting to monitor your contact centre solution and implement changes whenever you need
Partnerships With Leading Carriers
Maximise on our close relationships with leading UK and international telecoms providers
All Your Contact Centre Services In One Place
Simplify your processes by getting all of your contact centre services from a single, expert provider
First-Class Support
Experience first-class support: our support team are expertly trained and boast industry-leading SLAs
Expert Advice
Get a solution perfectly suited to your business; our team will listen to your requirements and find the perfect solution for you
Why Choose Elite Group for a Contact Centre Solution?
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Industry-leading, UK-based customer service
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Premium partnerships with all the leading UK hardware suppliers
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Tailored and scalable hardware solutions for businesses of any size
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Dedicated, named account manager
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Industry experts with many years’ experience
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24/7 award winning technical support
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Leading SLAs and fault management
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Benefit from advanced features, minimal capital and a single unified solution
Our Customers Say
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win-win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.
Hosted Contact Centre
Elite Group are one of the UK’s leading contact centre solution providers, and are perfectly positioned to provide a hosted contact centre solutions for your business.
Our hosted contact centre solution makes it easy to expand your customer service capabilities, implement self-service IVR, access enterprise-level features and functionalities and cost-effectively manage calls to and from a single call centre or multiple geographically disperse call centres. Agents can handle inbound, outbound including dialler calls, emails and live chat all from one multi-channel solution, without major capital expenditure spend.
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IVR (Interactive Voice Response)
As one of the UK’s leading solution providers with many years’ experience, Elite Group are perfectly positioned to provide both standard and bespoke IVR solutions for your business.
We design and implement bespoke IVR solutions which make it easy to answer your inbound calls. With a fully-scalable, hosted IVR system, you simultaneously drive down operational costs and improve customer experience. Our IVR solutions support PCI-DSS intelligent call queuing and a caller-orientated design.
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Call Recording
As one of the UK’s leading contact centre solution providers, Elite Group are perfectly positioned to provide a call recording solution for your business.
We offer VoIP, SIP, network level and traditional telephone system compatible call recording solutions. These allow you to continually monitor business performance, assess how agents handle customer calls and remain compliant with any relevant legislation. Our call recording solutions reduce costs, as well as increase productivity and business performance.
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Professional Voicing
As the UK’s leading unified telecommunications provider, Elite Group can help you create professional voice prompts in a matter of days.
Designed to reassure customers and guide them through your IVR system in the fastest and most intuitive way, our IVR voicing solutions increase productivity, reduce call abandonment and free up agents. We offer a range of voice talent – with artists of all ages, genders and accents – and can record scripts in more than 40 languages.
Learn MoreFeatured Services
IT and Cloud Services
From the desktop to the datacentre, we have a range of solutions to improve your productivity, ensure your compliance and security of your business.
Business Mobile
In our ever increasingly ‘mobile’ world, communication wherever you are is vitally important. We offer Voice, Data, M2M, Device Management services and hardware from the UK’s leading providers.
Connectivity
A vital component for any size of business, we have solutions designed specifically for your needs whether you operate from a single site, multi-location (both UK or internationally) delivered across a range of technologies.
Unified Communications
We offer a full range of on premise, hybrid and hosted telephone and collaboration solutions that support every size of business.
