Contact Centre

Elite Group’s contact centre solutions contain everything needed to operate a world-class, modern multi-channel contact centre.

A Unified Contact Centre Solution

Advanced features, minimal capital expenditure and a single, unified solution that provides all of the functionalities you need, our contact centre solutions will give your business flexibility, scalability and resilience.

Hosted Contact Centre

Our hosted contact centre solution makes it easy to expand your customer service capabilities, implement IVR and more.

Learn More

IVR

We design and implement bespoke IVR solutions which make it easy to answer your inbound calls whilst reducing business cost.

Learn More

Call Recording

We offer VoIP, SIP, network level and traditional telephone system compatible call recording solutions to suit your business.

Learn More

Professional Voicing

Reassure customers and guide them through your IVR system in the fastest and most intuitive way, our IVR voicing solutions increase productivity.

Learn More

Business benefits

Enhanced Performance

Use the very latest solutions to improve your business's performance

Easy Management

Use online reporting to monitor your contact centre solution and implement changes whenever you need

Partnerships With Leading Carriers

Maximise on our close relationships with leading UK and international telecoms providers

All Your Contact Centre Services In One Place

Simplify your processes by getting all of your contact centre services from a single, expert provider

First-Class Support

Experience first-class support: our support team are expertly trained and boast industry-leading SLAs

Expert Advice

Get a solution perfectly suited to your business; our team will listen to your requirements and find the perfect solution for you

Why Choose Elite Group for a Contact Centre Solution?

  • Industry-leading, UK-based customer service
  • Premium partnerships with all the leading UK hardware suppliers
  • Scalable hardware solutions for businesses of any size
  • Dedicated, named account manager
  • Industry experts with over 20 years’ experience

Our Customers Say

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.

Chris Carter, Network & Infrastructure Manager

View Case Study

The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

View Case Study

The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.

Craig Knott, Director

View Case Study
Hosted contact centre solution for your business
Contact Centre IVR solutions for your business
Contact Centre call recording for your business
Contact Centre professional voicing for your business

Featured Services

A full range of IT and Cloud services from Elite Group

IT and Cloud Services

Power your business with a world-class datacentre, utilise our unrivalled firewalls solutions and unify your communications with a state-of-the-art hosted desktop solution.

A full range of Business Mobile solutions from Elite Group

Business Mobile

We offer the best business mobile and tablet plans across all major mobile networks with the widest and latest range of devices.

A full range of connectivity solutions from Elite Group

MPLS

A big business must-have. If you operate over three sites or more, we design bespoke high-speed networks which improve reliability and control.

A full range of quality business Phone System solutions from Elite Group

Unified Communications

Expert systems for any business; Elite provides productivity-enhancing voice solutions in the Cloud, on-premise or via Voice over IP.