Elite Group’s contact centre solutions contain everything needed to operate a world-class, modern multi-channel contact centre.
Advanced features, minimal capital expenditure and a single, unified solution that provides all of the functionalities you need, our contact centre solutions will give your business flexibility, scalability and resilience.
Our hosted contact centre solution makes it easy to expand your customer service capabilities, implement IVR and more.
We design and implement bespoke IVR solutions which make it easy to answer your inbound calls whilst reducing business cost.
We offer VoIP, SIP, network level and traditional telephone system compatible call recording solutions to suit your business.
Reassure customers and guide them through your IVR system in the fastest and most intuitive way, our IVR voicing solutions increase productivity.
Use the very latest solutions to improve your business's performance
Use online reporting to monitor your contact centre solution and implement changes whenever you need
Maximise on our close relationships with leading UK and international telecoms providers
Simplify your processes by getting all of your contact centre services from a single, expert provider
Experience first-class support: our support team are expertly trained and boast industry-leading SLAs
Get a solution perfectly suited to your business; our team will listen to your requirements and find the perfect solution for you
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win-win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.