Contact Centre

Elite Group’s contact centre solutions contain everything needed to operate a world-class, modern multi-channel contact centre.

A Unified Contact Centre Solution

Advanced features, minimal capital expenditure and a single, unified solution that provides all of the functionalities you need, our contact centre solutions will give your business flexibility, scalability and resilience.

Hosted Contact Centre

Our hosted contact centre solution makes it easy to expand your customer service capabilities, implement IVR and more.


We design and implement bespoke IVR solutions which make it easy to answer your inbound calls whilst reducing business cost.

Call Recording

We offer VoIP, SIP, network level and traditional telephone system compatible call recording solutions to suit your business.

Professional Voicing

Reassure customers and guide them through your IVR system in the fastest and most intuitive way, our IVR voicing solutions increase productivity.

Business benefits

Enhanced Performance

Use the very latest solutions to improve your business's performance

Easy Management

Use online reporting to monitor your contact centre solution and implement changes whenever you need

Partnerships With Leading Carriers

Maximise on our close relationships with leading UK and international telecoms providers

All Your Contact Centre Services In One Place

Simplify your processes by getting all of your contact centre services from a single, expert provider

First-Class Support

Experience first-class support: our support team are expertly trained and boast industry-leading SLAs

Expert Advice

Get a solution perfectly suited to your business; our team will listen to your requirements and find the perfect solution for you

Why Choose Elite Group for a Contact Centre Solution?

  • Industry-leading, UK-based customer service
  • Premium partnerships with all the leading UK hardware suppliers
  • Tailored and scalable hardware solutions for businesses of any size
  • Dedicated, named account manager
  • Industry experts with many years’ experience
  • 24/7 award winning technical support
  • Leading SLAs and fault management
  • Benefit from advanced features, minimal capital and a single unified solution

Our Customers Say

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win-win process for the both of us.

Chris Carter, Network & Infrastructure Manager

The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.

Craig Knott, Director

Hosted contact centre solution for your business
Contact Centre IVR solutions for your business
Contact Centre call recording for your business
Contact Centre professional voicing for your business

Featured Services

A full range of IT and Cloud services from Elite Group

IT and Cloud Services

From the desktop to the datacentre, we have a range of solutions to improve your productivity, ensure your compliance and security of your business.

A full range of Business Mobile solutions from Elite Group

Business Mobile

In our ever increasingly ‘mobile’ world, communication wherever you are is vitally important. We offer Voice, Data, M2M, Device Management services and hardware from the UK’s leading providers.

A full range of connectivity solutions from Elite Group


A vital component for any size of business, we have solutions designed specifically for your needs whether you operate from a single site, multi-location (both UK or internationally) delivered across a range of technologies.

A full range of quality business Phone System solutions from Elite Group

Unified Communications

We offer a full range of on premise, hybrid and hosted telephone and collaboration solutions that support every size of business.