IT Support Services
Access expert IT support technicians and capitalise on our premium monitoring services.
IT Support Services
Our IT Support Services have been developed over many years to provide a best-in-class experience for our customers. We offer a range of easy-to-understand support services that any business can benefit from.
Our team of experts understand that end-users drive the real success of your business, so we provide 24/7 direct access to our reliable, UK-based Service Desk team.
Reduce day-to-day IT Issues and Slash Business Downtime
Technology and systems make up the core of almost every business, whether they are hosted on your own infrastructure, on the Cloud, or a hybrid of both. Elite have the skills and experience to support your business no matter the size, sector, or requirement.
Get in touch today and let’s work together to optimise your IT solutions and keep your business running smoothly.
Key Features
Never again face your IT challenges alone.
24/7 Availability
Dedicated first contact and accredited technical contact teams available 24/7/365.
Fully Managed Support Services
Access our broad range of IT support services, solutions and Cloud services, all fully managed.
Comprehensive Infrastructure Audits
Comprehensive audit of your current infrastructure and definition of your technology requirements.
Industry-Leading SLAs
Benefit from clearly defined working practices and industry-leading SLAs against which your support team is measured.
Business Benefits
Expert Knowledge
Elite’s full team of vendor-accredited engineers have the knowledge and ability to raise and log cases directly with vendors on your behalf.
End User Filtering
IT Managers regularly spend days in the office helping users with login issues instead of focusing on strategy. Allow Elite Support Services to become your employees’ first contact and free IT Managers to focus on strategic system improvements.
Out of Hours Support
With the shift in working patterns away from a standard 9 - 5 model, Elite have solutions that support your business 24/7, so you’re always covered.
Proactive System Monitoring
Elite can install probes on your main systems to monitor and proactively pick up issues before they result in business downtime.
Minimal Disruption
As part of onboarding, Elite set up secure access to your systems using an industry-leading support client. For end user support we use a web-based support portal meaning there is no need to install software onto machines.
Why Choose Us?
As the Chief Operating Officer, my priority was to ensure that our clients data was 100% secure at all times and that our team were able to serve our clients’ needs with minimal to no interruptions or downtime. Offering the very latest technology is just good business prudence in the era of rising cyber-crime, and Elite have enabled us to do just that.
Are You Interested in Our IT Support Services?
Whether you're looking to get the ball rolling with IT support services from Elite or you're in need of advice on what is the best option for you, our team is here to help. Fill in our contact form and one of our specialists will be in touch.
IT Support Frequently Asked Questions
Though the Service Now online Portal
By sending us an Email
Via a telephone call
The best method depends on the urgency of the issue but we would always advise that urgent tickets be logged via telephone for the fastest and most accurate description of the problem. Where an issue is less urgent, the portal is the most efficient method to log a support ticket.