IT Support Services

Access expert IT support technicians and capitalise on our premium monitoring services.

best-in-class experience for our customers

IT Support Services

Our IT Support Services have been developed over many years to provide a best-in-class experience for our customers. We offer a range of easy-to-understand support services that any business can benefit from.

Our team of experts understand that end-users drive the real success of your business, so we provide 24/7 direct access to our reliable, UK-based Service Desk team.

lite have the skills and experience to support your business

Reduce day-to-day IT Issues and Slash Business Downtime

Technology and systems make up the core of almost every business, whether they are hosted on your own infrastructure, on the Cloud, or a hybrid of both. Elite have the skills and experience to support your business no matter the size, sector, or requirement.

Get in touch today and let’s work together to optimise your IT solutions and keep your business running smoothly.

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Key Features

Never again face your IT challenges alone.

24/7 Availability

Dedicated first contact and accredited technical contact teams available 24/7/365.

Fully Managed Support Services

Access our broad range of IT support services, solutions and Cloud services, all fully managed.

Comprehensive Infrastructure Audits

Comprehensive audit of your current infrastructure and definition of your technology requirements.

Industry-Leading SLAs

Benefit from clearly defined working practices and industry-leading SLAs against which your support team is measured.

Business Benefits

engineers have the knowledge and ability to raise and log cases directly

Expert Knowledge

Elite’s full team of vendor-accredited engineers have the knowledge and ability to raise and log cases directly with vendors on your behalf.

Allow Elite Support Services to become your employees’ first contact

End User Filtering

IT Managers regularly spend days in the office helping users with login issues instead of focusing on strategy. Allow Elite Support Services to become your employees’ first contact and free IT Managers to focus on strategic system improvements.

Elite have solutions that support your business 24/7 so you’re always covered

Out of Hours Support

With the shift in working patterns away from a standard 9 - 5 model, Elite have solutions that support your business 24/7, so you’re always covered.

Elite can install probes on your main systems to monitor

Proactive System Monitoring

Elite can install probes on your main systems to monitor and proactively pick up issues before they result in business downtime.

Elite set up secure access to your systems using an industry-leading support client

Minimal Disruption

As part of onboarding, Elite set up secure access to your systems using an industry-leading support client. For end user support we use a web-based support portal meaning there is no need to install software onto machines.

Your Experience is Our Priority

Customer Ratings

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Of customers rated our service as
either good or excellent.

Customer Satisfaction

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Above the industry average
CSAT Score.

Response Time

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You can rely on a quick answer to
your support request.

 

Why Choose Us?

Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.

Security

With the latest technologies and services deployed in a way that is best for your business, you can be sure that our services are protecting your business 24/7.

Collaboration

Deployed in a way that ensures all your authorised users can access the information they need from anywhere, anytime, and from any device.

Productivity

With centralised management to manage multiple requirements you can increase team productivity and ensure focus on critical business activities is maintained.

Profitability

With a range of solutions and support services available, reduce your internal overheads by partnering with Elite for delivery of key IT requirements.

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As the Chief Operating Officer, my priority was to ensure that our clients data was 100% secure at all times and that our team were able to serve our clients’ needs with minimal to no interruptions or downtime. Offering the very latest technology is just good business prudence in the era of rising cyber-crime, and Elite have enabled us to do just that.

Nick Davis | Chief Operating Officer, Omnia Strategy

Are You Interested in Our IT Support Services?

Whether you're looking to get the ball rolling with IT support services from Elite or you're in need of advice on what is the best option for you, our team is here to help. Fill in our contact form and one of our specialists will be in touch.

    IT Support Frequently Asked Questions