Mitel MiVoice Business

MiVoice Business is a business communications platform that has everything your organisation needs to deliver great customer experiences.

All-In-One Communication Platform

MiVoice Business is a communication platform for organisations that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications.

As a Mitel gold partner, Elite Group is perfectly positioned to equip your business with MiVoice Business.

MiVoice Business is a flexible end to end unified communications solution. Whether delivered onsite, hosted in the cloud or a hybrid of the two, MiVoice Business meets a wide range of business needs for business of all sizes.

Achieving business mobility and flexibility has never been easier.

Flexible, real-time communications

MiVoice Business gives your employees access to the same ‘in-office’ functionality even when they’re away from their desks. Being able to use a single identity, phone number, voice mailbox and extension means your staff are able to work from anywhere – allowing you to offer flexible and remote working without experiencing escalating mobility costs. With a range of mobility solutions – including dynamic extension and hot-desking – achieving business mobility and flexibility has never been easier.

Containing an integrated suite of collaboration features, MiVoice Business, makes it easier for your staff to work together across multiple offices and even countries. By equipping your staff with everything they need to connect with colleagues, customers and partners, you will benefit from increased productivity, high levels of customer satisfaction and faster resolution processes.

MiVoice Business will help you grow your business by simplifying business communications, reducing costs and increasing productivity.

Unified communication and collaboration

MiVoice Business enables a fully unified communications offering, with the ability to integrate additional applications based on your employee needs, such as desktop collaboration tools, mobility via a mobile application, unified messaging, conferencing, compliant call recording and contact centre.

All of this is delivered via a simple end-user interface for provisioning and management, reducing the time and resources to perform tasks and administer changes. Scalable to service businesses with 5 users up to 130,000 users, MiVoice Business will not only grow with your business but help you grow your business by simplifying business communications, reducing costs and increasing productivity.

Unified messaging allows your staff to respond to customers and colleagues faster and more efficiently.

Unified Messaging

Unified messaging allows your staff to respond to customers and colleagues faster and more efficiently. Using single message storage, your employees have access to their messages anytime, anywhere, as well as the use of an integrated fully featured voice mail system that provides cost-effective voice and auto attendant capabilities.

This means your employees will be able to work effectively wherever they are, and that they have access to all the tools required to perform their job as effectively as possible.

Business Benefits

Flexibility

Easily scalable to assist your evolving business.

Simplicity

If you have multiple sites, one administrator can manage and monitor from a single location.

Cost Benefits

Only pay for the features you use.

Easy-to-manage platform

Web-Based Management ensures administrators can deploy a multi-platform MiVoice Business solution from their web browser as if it was a single platform solution.

Never miss a customer’s call

With Dynamic Extension, mobile devices act as an extension of the office desk phone.

First-Class Support

Experience first-class support: our support team are expertly trained and boast industry-leading SLAs.

Technical Checklist

  • Flexible Day/Night Mode
  • Embedded Meet-Me Conferencing
  • Call Routing
  • Single Enterprise Identity
  • Hot Desking
  • Dynamic Extension

“The hosted private cloud service from Elite Group is providing huge commercial benefits to our operations in the UK, China and UAE.

Digital transformation has enabled the Roxor Group to consolidate our IT systems and increase our competitive edge in an already challenging market. It has also enabled our board of directors to make commercial decisions, quickly and with confidence”.

Nick Massarella - IT Director - Roxor Group Ltd.

Why choose Elite Group

Secure business for software development solutions

Security

Full call encryption (voice and signalling), without additional hardware. Where deployed on your own infrastructure or in the Cloud, the platform will meet the highest levels of security standards to ensure your solution is protected.

Collaboration with software development solutions

Collaboration

Fully integrated UC Suite offering industry-leading applications and collaboration tools.

Productive software development solutions

Productivity

Productivity Enhancing Applications- Desktop & Mobile applications to increase staff productivity whether in the office or working remotely.

Benefit from software development solutions

Profitability

Flexible deployment and scalability options mean your investment will be protected with industry-leading Omni-channel Contact Centre features offering real ROI for your Contact Centre.