10th September 2020Back To News
The modern world changes at a fast pace, but never faster than in the last 12 months.
Whilst technological changes are continuously happening the pandemic intensified change in the modern workplace beyond anyone’s expectations.
Throughout the year’s advances in technology, capability and customer service have been positive for everyone. With technology instrumental in helping businesses respond to challenges and driving productivity and efficiencies.
‘Our research shows that businesses who deploy the Elite Virtual Hosted Desktop increase staff productivity between 10% and 25%.’ elitegroup.com
Now, the modern workplace has adapted to remote working well before anyone could have envisaged and for once technology has had to keep pace with demand, allowing customer service to experience improved outcomes.
‘56% of customers expect their queries to be dealt with in a single interaction.’ paceproductivity.com
There seems to have always been hesitation from business owners/management to transform and be more flexible with home office workforces, however, they have now had the push they needed and in response have seen the benefits of remote working solutions.
As customers become more time-poor and mobile, in turn, the way businesses operate and deliver products and services needs to become more flexible and productive. Consumers, whether they are commercial or domestic, expect excellent service with fast and effective communication responses.
‘80% of business buyers and 64% of consumers said they expect companies to respond to and interact with them in real time. As the Millennial generation becomes more powerful in the marketplace, the issue will only become more pressing — 66% of Millennial consumers expect real time responses and interactions.’ salesforce.com
Technology in Unified Communications has led the way over the past 12 months, maintaining, and even increasing productivity for businesses. Collaboration solutions, cloud-based phone systems and more have surged to the forefront of business productivity and profitability. They allow workers to communicate more effectively with customers and colleagues as well, disseminating information at a far greater pace than ever before.
The average employee spends up to 11% of their time navigating different applications in search of information needed to do their job.’ verint.com
Consumers, more than ever, want a positive customer service experience and the right mix of communication solutions only enhances a business’s ability to provide that experience. Landlines, mobile, voice, video, text, whatsapp and social media… there’s a plethora of technologies to connect you to your clients so make sure you choose a provider that can assist with a truly Unified Communications solution including the ability to work remotely, whether you are needing it or not. Because at some point in the future the ability to move your workforce around in a flexible manner may come around again, so, the more prepared you are the less your business productivity and profitability will be shaken.
‘UK consumers are willing to spend, on average, 15% more with companies that have a history of positive customer service experience.’ americanexpress.com
Transport emissions account for 21% of the UK’s carbon footprint, and every day, employees spend 4.6 million hours commuting. One study found that 98% of a person’s carbon emissions incurred at work were down to their commute; what’s more, because of the rigidity of standard working hours, commuters are often stuck in traffic jams accounting for millions of tons of wasted greenhouse gases.
According to FlexJobs, almost 3 percent of the total US workforce works remotely at least half of the time, a 115 percent increase from 2005. They also predict that 58 percent of the US workforce will do freelance work by 2027. That’s more than 165 million people cutting out their daily commute and lessening their impact on transportation infrastructure.
Large companies including Dell and Xerox have reaped the benefits of remote working – by allowing 8,000 employees to do their jobs from home full time through its Virtual Workforce Programme, Xerox saved 40,894 metric tons of greenhouse gases, amounting to around 5.1 tons per person.
There are numerous other green benefits as well including reduced energy consumption in commercial properties, less travel to visit customers through improved communication solutions and more.
While it took a worldwide problem to get to this point, compared to 12 months ago, not only does the modern workplace have a bright future, the ongoing benefits will flow through to everyone.
There is no doubt businesses are facing more and more challenges with the recent changes, however, the future is looking positive through the use of effective communication technologies and the solutions they provide. In essence, better collaboration and communication leads to increased customer experience which increases the bottom line and keeps the world happy.
Elite Group is one of the UK’s leading unified communication providers, supplying reliable and professional IT and technology services to organisations seeking Business Mobile, Cloud, Networking, Connectivity, and Telephony solutions.
For more information on how Elite Group can power your unified communication solutions, call us or request a quote today