25th March 2020Back To News
Due to the unprecedented circumstances this remains a fast-moving situation and Openreach and other suppliers policies and processes may continue to change in the forthcoming days, weeks and months.
What Provision and Repair changes will Openreach (and other suppliers) be Making?
Openreach have advised that with immediate effect, and until further notice, they are closing non-critical contact channels for the following products:
In addition, we are seeing reduced capabilities to other services including Number Porting and we expect further disruption to continue over the coming weeks and we will continue to keep you updated.
What impacts will this have from a Provisioning Perspective?
Provisioning work will be limited to the following:
What Impacts will this have from a Repair and Support Perspective?
Repair work will continue to be focused on restoring service with safe working practices, and with revised processes to further reduce social interaction wherever possible.
What other changes will be happening?
Openreach have advised that with immediate effect:
Due to the effects of extensive Government restrictions across the UK, Openreach have announced that they will be declaring a MBORC (Matters Beyond Our Reasonable Control) for provision, repair, missed appointments and the availability of appointments on a national basis. This will affect all the services highlighted above.
We will continue work with our industry colleagues and suppliers to mitigate the impacts and restrictions and where possible, we will provide our customers with the services they need to keep their businesses running.
More information will be shared as we receive further updates and we will continue engagement with our suppliers and you to ensure you have the latest information.