15th May 2020Back To News
So, you’ve made the move to remote working for your business and it’s working ok, but it could be working better, more efficient, more productive and even better more profitable.
UC (Unified Communications) is the big buzz word for 2020 and it makes sense. Why have numerous applications and platforms that sit individually within your business, it’s messy and slows productivity. Having a complete unified communication platform allows your business to run in a more streamlined and efficient manner.
That’s where Horizon from Gamma comes in, allowing a truly unified communications package. No matter where your team is geographically or what device they are using, today more than ever the agility to utilise multiple channels is key to successful performance.
Horizon is a hosted business telephone service that resides in the cloud rather than your office. It provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.
Horizon has many business features with an emphasis on control and administration through the web that takes the burden away from your IT team. The system can quickly be configured according to your organisation’s changing requirements, while your employees can manage calls easily and effectively. With only a minimal capital outlay, a reliable and proven service and a jargon-free approach to telephony and communications, Horizon is suitable for any size of business looking to improve its productivity and image.
Features you can easily control – Horizon puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.
One number anywhere – Horizon integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.
On-demand service with no hidden costs – As Horizon is hosted on your behalf, you only pay for what you need on a simple per-seat basis. As you’re not buying a PBX, there’s no major hardware investment and no financing costs to consider.
Lower call costs – Horizon offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates. If you use Horizon together with our mobile services you benefit from free calls between your fixed and mobile devices.
Enables flexible working – Horizon helps businesses become more efficient by enabling flexible work environments through hot-desking, home working and extending the service to mobile devices.
Number choice – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!
A business continuity solution – Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business. Because Horizon sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.
Upgrade to Horizon Collaborate – Easily include all the business benefits of a Unified Communications and Collaboration solution supplied as a service, fully integrated with Horizon telephony.
Improve efficiency, collaboration, continuity, and agility
Home Worker – Take your profiles and settings to your home
Visual voicemail – Play a message from your desktop or mobile, save it and ultimately delete it via the Horizon app. Horizon can mail you a copy of a recording or forward it to your entire team
One Number Anywhere and Sequential Ringing – Never miss a call
Call Notify by Email – Keep track of important calls
Hot-Desking – Use your number on any enabled phone in your company
Remote Office – Use your number and profile on any phone, anywhere
Click to Dial – Easy calling through the user interface or client
Account Codes – Assign calls to cost centres
Automatic Call-back – so that you can stay productive
Busy Lamp Keys – Call your colleagues when they are free
Call Recording – for audit trails, compliance or training
N-Way Call – Convenient collaboration with colleagues
Hunt Groups – Distribute and allocate calls across your team
Call Transfer – to any internal or external number
Sites, Groups and Departments – Common or customisable settings
Call Park – Hold a call and pick it up on another phone
Call Pick Up – Answer a group member’s phone
Instant Group Call – enables efficient collaboration
With digital transformation high on the agenda, today’s businesses are looking to improve productivity, increase collaborative team working, attract more diverse talent and speed up business decisions. Available as a simple upgrade to Horizon, Collaborate offers instant messaging, presence, voice and video calling with conferencing along with desktop, application and document sharing. Driven through a set of end-user applications for Windows, Mac, Android and iOS, it enables users to access business communications and collaboration services from their favourite devices and move calls seamlessly between them – wherever they are.
Fully integrated with the award-winning Horizon hosted PBX service, Horizon Collaborate supports all the features and functionality of the telephony service for a true unified communications experience.
Improve the workplace and customer experience – have access to your business communication system wherever you are and be available to customers at all times
Streamline IT operations – control and management through the portal and mobile app
Reduce costs and complexity – cut travel and work flexibly and efficiently through hot-desking, home working or on the move
Improve responsiveness – finding the right person and working wherever you are improves decision-making, customer interaction and overall efficiency
Unified Communications systems are the tools keeping today’s most efficient and successful businesses surging forward.
Elite Group is dedicated to delivering a comprehensive range of best-in-class, future-proof communications and IT services. We make the complex simple, so that you can access and enjoy the very best solutions quickly and easily.