The Challenges Of Remote Working And How To Overcome Them

24th August 2020

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Elite’s Platinum Partnership With Gamma Is The Solution

 

Elite’s platinum partnership with gamma is the solution
 

2020 would have to go down as one of the most significant years for business upheaval in history. Remote working has been thrust upon many businesses in order to keep operating and the pace at which that has had to be achieved has thrown out many challenges.

With some light at the end of the tunnel, there is now time to reflect on the solutions that have been adapted to maintain business operations. Remote working solutions should allow businesses to operate efficiently and give employees the tools they need to work in a productive manner. If any part of that process fails to deliver the knock-on effects can be catastrophic.

 

40% of organisations rated their ability to recover their operation in the event of a disaster as fair or poor – Infrascale.com

 

Poor remote working solutions can have some of the following challenges.

 

Employee Dissatisfaction

Working remotely can have a negative impact on your employees if they feel they can’t be productive, feel disconnected from the company and other employees or fell they have poor access to information they need.

 

Poor Customer Service

This can be a major issue if workers are not equipped with the appropriate tools to easily communicate with customers. Business comes to a standstill if poor communication solutions are hindering how you talk to and disseminate information to customers.

 

Security

Generally, cybersecurity falls down the list in these situations and can cause major damage to business continuity, IP and more.

 

Delayed Communication

Having a miss-match of remote working solutions that don’ fit together cohesively, slows communication and collaboration channels, delaying what should be a simple and easy process.

So, what are the solutions to these issues? How do you overcome the challenges faced by a remote workforce? What can be done and how do you know what is right for your business?

Horizon Collaborate answers many of those questions and more. Built on the award-winning Horizon business phone system, Horizon Collaborate addresses all these needs, designed for companies looking to increase productivity, improve collaborative team working and accelerate business decision making to better serve customers.

Leverage media services such as instant messaging, voice, video, desktop/application sharing and more, all from within Collaborate. Allow staff to benefit from flexible working practises, whether hot-desking or mobile/home working, to boost employee satisfaction and productivity rates.

Collaborate enables users to access business communications and collaboration services from any device, whether Windows, MAC, Android and iOS, no matter where they are. With options like my Room feature, an instant fully managed conferencing space for voice, video and sharing for quick multi-party collaboration.

 

Employee Productivity

Transform how quickly and efficiently information is shared, satisfying customers’ demands more quickly as well as increasing employee productivity.

 

Greater Functionality

Replace multiple comms products with a single UC package to drive down IT costs and increase functionality.

 

Improved experience with UCaaS

Improve employee experience and engagement by giving them access to a range of multi-channel communications accessible via our single application.

 

Instant communication

Provide comms tools that permit users to find the right person in an instant, enhancing decision making and efficiency.

 

Next-Generation Unified Communications

Cater for Millennials and Gen-Z who are set to become the largest generation in your workforce and expect any technology to be fast, accessible and on-demand.

Collaborate is just one of the Horizon Communicate products Elite offer as a solution to the challenges of remote working. By using Horizon Communicate, whenever employees have access to a mobile phone or internet connection, they can stay connected and have access to all of your phone system’s features through a desk phone, mobile or PC.

A subscription-based solution, Horizon Communicate enables you to add users with ease, meaning your phone system can grow with your business and all packages offer a range of features which will help your business communicate better.

 

Product Types

 

Voice

Access to basic ‘out of the box’ features. Perfect for office-based workers across a single or multi-sites, who do not require multimedia or mobility.

 

Collaborate

Access to Instant messenger, video conferencing, soft client for PC and Mobile. Perfect for homeworkers, staff on the road and geographically diverse teams.

 

Call Centre

Access to Call Centre Agents, Supervisor Functionality and Call Queuing. Perfect for businesses taking a high volume of inbound calls or run outbound call campaigns.

 

While there are many challenges that come with remote working, there are also many solutions that enable those challenges to be overcome. Trying to understand how these products work best for your business can also be a challenge and that’s why expert advice is always at hand with Elite Group.

 

Elite Group is one of the UK’s leading unified communication providers, supplying reliable and professional IT and technology services to organisations seeking Business Mobile, Cloud, Networking, Connectivity, and Telephony solutions. 

For more information on how Elite Group can power your unified communication solutions, call us or request a quote today