Technology Providers Are Adapting To Support Business Change

20th May 2020

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Elite Group Launch – Teams Talk, Enabling Full Voice Services Through Ms Teams

 

Technology providers adapting to changes

Considering the amount of people that have moved from the office to the home in recent weeks there has been a massive strain on existing software and systems to support them. It’s meant technology providers have been developing new ways to enhance current systems and developing new services to support business during this time

Some of these developments may have been scheduled for down the track, so one of the positives to come from the current crisis is the fast-tracking of new and exciting technology and collaboration enhancements.

Microsoft is arguably the biggest when it comes to collaboration systems and MS Teams has had an explosive take up not only through business but in education and socially. They recently had a spike reaching almost 3 billion meeting minutes in one day!

Microsoft have 77% of the global desktop market

 

200 Million O365 licences globally

 

7 Million UK O365 licences in the UK

 

Teams now has 75 million daily active users, adding 31 million in just over a month

 

92% of users don’t currently enable voice outside of Teams

 

At Elite Group we can help support your business through this change, with the highest level of Partner accreditations including Microsoft Gold Partner, and our team of dedicated technical consultants, we can deliver the right service for your business. Having seen the need for more options to allow you to communicate with your employees and customers, Elite Group has further enhanced our technology and collaboration services with Teams Talk, a feature-rich voice solution for your business… and what is better it is free until 31st July 2020!

 

Teams Talk

As a new product offering to enhance the features of MS Teams, Elite Group have now launched Teams Talk. Utilised in conjunction with MS Teams, Teams Talk utilises carrier-grade infrastructure to deliver an always-on service whether you are using Microsoft Teams in the office or remotely. Direct Routing is the flexible, accessible and cost-effective alternative to other calling plans allowing you to make calls external to your employees and customers from Microsoft Teams.

Teams Talk unlocks the full potential of the Microsoft Teams environment by enabling feature-rich voice services in a simple price per user model. Teams Talk enables many features associated with traditional voice platforms into Microsoft Teams giving businesses one tool for all internal and external collaboration and communication needs.

Hunt groups, IVRs and call queuing are just some of the basic features of the service. Advanced call routing through the native SIP Trunk Call Manager application offers enterprise-grade call routing and even more business continuity options.

Each Elite Team Talk license comes bundled with up to 2000 inclusive UK Local & National minutes + 2000 UK mobile minutes.

 

Elite Teams Talk Benefits

  • Empowers MS teams as a true single communication and collaboration tool
  • Access to your clients and customers through the Teams Desktop and mobile applications
  • Allows remote working by delivering voice through the Teams client from any location across any device
  • Add resiliency to your voice estate with native Cloud number routing services
  • Fully managed voice service for Microsoft Teams
  • Multiple customer equipment options
  • Advanced call routing options through our Call Manager
  • Advanced Business Continuity and resiliency features
  • Simple to understand Minute bundles as standard
  • Option to port in existing number ranges including non-geographical numbers not available through Microsoft Call Plans

 

The combination of MS Teams and Teams Talk truly empowers single communication and collaboration within a single tool. Use any device, anywhere, anytime to contact or be contacted externally or internally!

Teams Talk brings to together the power of Microsoft Teams (which is seeing a 40% increase in daily users to 75 million globally) and our comprehensive call management service with the ability to make and receive external calls in one simple to manage solution. This powerful combination not only allows customers to communicate effectively but enables them to improve productivity and business performance.

Collaborate with Elite Group today and create a technology solution backed by our Microsoft Gold Partner status.

Elite Group is one of the UK’s leading unified communication providers, supplying reliable and professional IT and communications services to organisations seeking Business Mobile, Cloud, Networking, Connectivity, and Telephony solutions.