In a recent study by OFCOM, it was revealed that businesses across the UK are increasingly moving away from landlines. In 2010, UK firms had more than 10 million landline numbers, but by the end of last year that had fallen by 35 percent to 6.4 million. The time spent by businesses on landline calls has halved, from 38 million minutes in 2010 to just under 19 million last year.
The main reason for this shift is that mobiles offer more flexibility than the traditional landline. Staff can access the office from anywhere, talk in any place and also link up much more easily with several colleagues at one time, irrelevant of the location.
The changes have also come about due to the fact that many workers now employ more flexible working practices. Many employees work from home or at hot desks in shared working spaces. The traditional head office still exists but it is much more fluid than it once was.
The increasing number of business apps available on a mobile phone, particularly for online conferencing, means that it offers more possibilities. This ensures that what was previously dead time, for instance on the train or whilst waiting in an airport, can now be used more effectively. People can easily converse or video meet for very little cost, wherever they are in the world.
Businesses are also much more considerate in today’s world of the needs and wants of their employees. Allowing more flexible working and not being tied to the desk gives more freedom and creates a better work/life balance. It can also have a significant effect on productivity, as staff are happier and more motivated.
Business mobile can also be far more cost effective for businesses which deploy a mobile first policy. Mobile networks offer highly competitive rates and often offer substantial hardware funds to cover the cost of expensive handsets. Traditional fixed line hardware can be expensive and costly to install. They also often requires extensive technical support throughout a contract tenure rather than quick online or over the phone solutions.
There are also a raft of free minutes and texts within a mobile tariff, which reduces the concerns of a business over spiraling call costs.
With all of this in mind, there is still a place for fixed line in the workplace, but the flexibility and portability of a mobile phone ensures that many businesses are already looking to adopt a similar policy to PricewaterhouseCoopers.
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