IT Support & Managed Services

At Elite Group, we are committed to providing the highest quality IT support and services to businesses and organisations of all shapes and sizes.

IT Support and Services

IT Support and Services

We recognise that every customer is unique and so is Elite Group’s approach.  Whether you are looking for a managed services partner to plug the gaps and support your IT team, or to outsource all of your IT for complete peace of mind, we have the solution that’s right for you and your business.

We are good listeners and work closely with our clients.  Our unique partnership approach means that we really get to know and understand our clients’ needs, their systems and the support they actually need. This way of working, combined with our industry-leading knowledge and technical expertise, has enabled us to support clients over the long term, overcome challenges and build an enviable reputation for providing reliable, cost effective IT solutions and support for businesses ranging from SMEs to Public Sector organisations across the UK and abroad.

With our managed IT service and support, you can rest assured that your IT system maintenance is in safe, expert hands.

Managed IT Service and Support

Over the years, we have built a solid reputation for efficiently managing critical IT systems for businesses and for providing solutions for highly successful commercial enterprises.

With our managed IT service and support, you can rest assured that your IT system maintenance is in safe, expert hands. We work in partnership with your organisation and excel in working with internal IT teams to deliver the support you need. We can also act as a fully outsourced IT department, taking away some of the day the day complexity from non-IT specialists, driving efficiency and productivity with reliable systems and responsive support – complete peace of mind IT.

We will give you the confidence, freedom and above all peace of mind to manage and grow your business successfully.

Unlike some IT providers, we understand that no two businesses are the same. 

Every client is unique

Unlike some IT providers, we understand that no two businesses are the same.  With this in mind, we know that every organisation has different requirements when it comes to their IT systems, the level of support and types of service they need. We are flexible and can work with you to identify the areas where you may need the most support or the additional services, we can offer which will bring the biggest benefits.

Our experienced consultants work with organisations to understand the key strategic drivers for IT in their business and recommend an appropriate support level service to fit. The support services we offer are flexible enough to change as business demand changes.

Whatever business you may be in, we all rely heavily on technology in order to carry out different aspects of our work.

Business Critical IT

Whatever business you may be in, we all rely heavily on technology in order to carry out different aspects of our work. When systems go down or don’t work efficiently the consequences can range from frustration to more serious problems such as significant loss of business.

As technology has developed, IT systems have become more complex than ever and consequently require greater expertise, attention and diligence in order to ensure they are maintained and running effectively and efficiently.

At the same time as the capacity and complexity of IT systems has increased, so has our dependence on it. Proactive monitoring of systems ensures that we know when problems arise, often before you do. We can take preventative action to ensure system downtime is kept to a minimum and your critical data is kept safe and your business is protected.

Quality Comes First

Quality comes first

Elite Group is extremely proud to have achieved and maintain the globally recognised ISO 9001 & ISO 27001 Quality Management System standards for our IT and technology expertise. Meeting and exceeding our customers’ expectations is something that the team at Elite Group thrives upon, and in gaining our ISO certifications we are able to take this dedication to customer service to the next level. Elite Group is not only ISO9001 & ISO 27001 certified but is a Gold Investor in People. We’re extremely proud of our team and the skills, capabilities and expertise they have. We believe that by investing in our team and providing an environment in which they can thrive, ultimately everyone benefits including importantly the customers we serve.

Business Benefits

Resolve IT issues quickly

When they do arise - 91% of Elite Group’s support requests are resolved within 4 hours

Maintain critical systems

Monitoring of critical systems enabling businesses to be run effectively and efficiently.

Protect your business

Protection from both the type and the ever-growing number of cyber threats using our skilled and highly qualified security consultants.

Peace of mind

First class technical support available 24/7 from accredited engineers to keep your business operating at its most optimum, maximising efficiencies and ultimately making your business more profitable.

Technical Checklist

  • Patch Management
  • Capacity Management
  • Availability Management
  • System Resilience and Recovery Management
  • Optimising Equipment
  • Service Reporting
  • Lifecycle Management
  • Software Management

Why choose Elite Group

Secure business mitel solutions

Security

With the latest technologies and services deployed in a way that is best for your business you can be sure that our services are protecting your business 24/7

Collaborate with mitel solutions

Collaboration

Deployed in the way that is best for your business to ensure all your authorised users can access the information they need from anywhere, anytime and from any device

Productive gamma solutions

Productivity

With centralised management to manage multiple requirements you can increase your team’s productivity and ensure they are focused on your critical business activities

benefit from profitability with gamma solutions

Profitability

With a range of solutions and fully managed services reduce your internal overheads and let Elite support you on delivering your business requirements.

“The hosted private cloud service from Elite Group is providing huge commercial benefits to our operations in the UK, China and UAE.

Digital transformation has enabled the Roxor Group to consolidate our IT systems and increase our competitive edge in an already challenging market. It has also enabled our board of directors to make commercial decisions, quickly and with confidence”.

Nick Massarella - IT Director - Roxor Group Ltd.