IT Support & Managed Services

IT Support and Services

We recognise that every customer is unique and so is Elite Group’s approach.  Whether you are looking for a managed services partner to plug the gaps and support your IT team, or to outsource all of your IT for complete peace of mind, we have the solution that’s right for you and your business.

We are good listeners and work closely with our clients.  Our unique partnership approach means that we really get to know and understand our clients’ needs, their systems and the support they actually need. This way of working, combined with our industry-leading knowledge and technical expertise, has enabled us to support clients over the long term, overcome challenges and build an enviable reputation for providing reliable, cost effective IT solutions and support for businesses ranging from SMEs to Public Sector organisations across the UK and abroad.

Managed IT Service and Support

Over the years, we have built a solid reputation for efficiently managing critical IT systems for businesses and for providing solutions for highly successful commercial enterprises.

With our managed IT service and support, you can rest assured that your IT system maintenance is in safe, expert hands. We work in partnership with your organisation and excel in working with internal IT teams to deliver the support you need. We can also act as a fully outsourced IT department, taking away some of the day the day complexity from non-IT specialists, driving efficiency and productivity with reliable systems and responsive support – complete peace of mind IT.

We will give you the confidence, freedom and above all peace of mind to manage and grow your business successfully.

Every client is unique

Unlike some IT providers, we understand that no two businesses are the same.  With this in mind, we know that every organisation has different requirements when it comes to their IT systems, the level of support and types of service they need. We are flexible and can work with you to identify the areas where you may need the most support or the additional services, we can offer which will bring the biggest benefits.

Our experienced consultants work with organisations to understand the key strategic drivers for IT in their business and recommend an appropriate support level service to fit. The support services we offer are flexible enough to change as business demand changes.

Business Critical IT

Whatever business you may be in, we all rely heavily on technology in order to carry out different aspects of our work. When systems go down or don’t work efficiently the consequences can range from frustration to more serious problems such as significant loss of business.

As technology has developed, IT systems have become more complex than ever and consequently require greater expertise, attention and diligence in order to ensure they are maintained and running effectively and efficiently.

At the same time as the capacity and complexity of IT systems has increased, so has our dependence on it. Proactive monitoring of systems ensures that we know when problems arise, often before you do. We can take preventative action to ensure system downtime is kept to a minimum and your critical data is kept safe and your business is protected.

Quality comes first

Elite Group is extremely proud to have achieved and maintain the globally recognised ISO 9001 & ISO 27001 Quality Management System standards for our IT and technology expertise. Meeting and exceeding our customers’ expectations is something that the team at Elite Group thrives upon, and in gaining our ISO certifications we are able to take this dedication to customer service to the next level. Elite Group is not only ISO9001 & ISO 27001 certified but is a Gold Investor in People. We’re extremely proud of our team and the skills, capabilities and expertise they have. We believe that by investing in our team and providing an environment in which they can thrive, ultimately everyone benefits including importantly the customers we serve.